I booked for Family Deluxe Room with Kitchenette but what I received is just a Family Room with 3 beds without partitions which is way different what I have selected online. The manager asked to upgrade the room but with additional fee. We’re on a budget and could not afford to do that. I immediately asked assistance from Trip.com because the voucher I’ve received is no kitchenette and it’s inconvenient because instead of us can cook to save we need to buy pricey meals in White beach. Lucky, Howard offered us to compensate regarding the inconvenience because it stressed me out. Thanks to him.
I wanted to express my gratitude for the outstanding experience during our recent visit. Ate Girly, the receptionist, was incredibly accommodating and kind, ensuring that all our needs were met. Her brother, who offers land tours, also impressed us with his great and pleasing personality, along with offering competitive prices.
Ate Girly went above and beyond by answering all our inquiries and providing valuable suggestions to ensure our tour and stay were worthwhile. Additionally, they assisted us with transportation from the hotel to the port, which was greatly appreciated.
Thank you for making our experience memorable.