クレイトンのホテル

Friendly staff, ok breakfast, decent coffee, but hotel is tired & unfortunately my room wasn’t that clean. The carpet wasn’t vacuumed, what looked like for weeks. The bathroom was mostly clean, shower & toilet but not the floor. I felt kind of bad I know lots of places are short staffed but they are clearly cutting corners. Sofa needed a deep clean. The water pressure wasn’t great. Bed sheets seemed ok & bed was comfortable. Room was quiet. Overall not for me.

Moonrise Hotelを選んだのは、デルマーループに位置し、ワシントン大学とフォレストパークに近いためです。部屋、スタッフ、Eclipse Restaurantは私たちが望んでいたすべてでした。

StLへの家族の休暇はこのホテルで素晴らしかったです。清潔で、スタッフはとてもフレンドリーで、コンチネンタルブレックファーストは正直私が経験した中で最高でした。 一般的な場所は、マジックハウスや動物園などの地元のアトラクションに適しています。しかし、正確な場所は1番で見つけるのは少し奇妙ですが、一度やると、ナビゲートが簡単になります。 食事には地元の味と全国チェーンが混ざっています。

At check in we were told that, in order to receive standard housekeeping services, we needed to explicitly request daily cleaning (”because COVID”). We confirmed that yes, we wanted our 2 rooms cleaned daily. We were out of our rooms the next morning until 10PM, at which time we returned to find that our rooms were not cleaned. When we brought the matter to the front desk clerk, she adopted a petulant attitude and told us that the rooms were not cleaned because there was a ”do not disturb sign” on both rooms' doors. Both of us knew that this was not true, but the statement did its job insomuch as it allowed the desk clerk to avoid accountability and get back to scrolling TikTok. I asked that she confirm our that our housekeeping request was in place for the next night and she mumbled confirmation. As we walked out the next morning we saw the housekeeper in the hallway and asked that our room be cleaned. She said that she would do so. We also stopped at the front desk and confirmed that our room would be cleaned that day. Upon returning that night we found our rooms in the same condition we left them in the morning. I realize that there was a time before we all learned about the airborne nature of COVID transmission that it made sense to be cautious and minimize the chance of infection by minimizing the possibility of contact. Given the benefit of a few years of data and common sense, that time ended years ago. Hotels know that, and we as guests know that, yet some properties continue to leverage the 2020 COVID pandemic as an excuse to provide less/fewer services. That's shameful. I suggest that Drury and other value hotels stop presenting a diminished service offering to their guests under the guise of non-sensical and out-of-date health protocols while giving their employees a pass on doing their jobs.