ゲゲストThe front desk and facilities staff provided excellent service throughout my stay. I was pleasantly surprised that early check-in was accommodated without any issues, as my flight arrived ahead of schedule. The room was clean and well-equipped, offering slippers, tea/coffee, a dental kit, shaving kit, sewing kit, shoe polish, soap, and several other thoughtful amenities.
I was also informed that the gym and swimming pool were available for guest use. Early check-out was conveniently arranged to align with my early morning departure. Additionally, they offer the option to pack breakfast if notified in advance, which is a great touch.
Overall, I was very satisfied with my stay. An added bonus is that the hotel is within walking distance of Sharjah Airport, making it a highly convenient choice for travelers.
MMohad IsmailiDisappointed with management response despite otherwise pleasant stay
I have been a regular guest at this hotel and usually enjoy my stays here, but this time I was truly disappointed by the way my situation was handled.
Due to unusual circumstances, I couldn’t check in on the first night of my reservation. I had already contacted both the hotel and the booking website before the check-in date, requesting either a free cancellation, a refund for the first night, or an extension for one more night. Unfortunately, both the hotel and the website refused all options. As a result, I lost one night and three meals, since my booking was on a half-board basis. I was expecting more flexibility and understanding, especially as a returning guest.
Other than that, my experience at the hotel was generally positive.
• The staff were courteous and professional, especially in the restaurant — Mr. Shah Qinar stood out for his exceptional communication skills and helpful attitude.
• Housekeeping on the 6th floor was excellent — everything was tidy and well-maintained throughout my stay.
• Breakfast buffet offered plenty of choices and the food quality was quite good. However, the coffee quality and milk used in the machine were below the standard expected from a normal outside café.
• The room lighting was on the dim side with no option to brighten it, which made the room feel darker than comfortable.
• On the positive side, the bedding, blankets, and pillows were very comfortable, and having free parking beside the hotel was a great convenience in a congested area like Al Majaz.
Overall, while I appreciated the good service from the staff and comfort of the stay, the lack of flexibility and empathy from management regarding my situation has left a very negative impression. Unfortunately, this will be my last visit to this hotel.
ゲゲストStayed in this hotel for 10 days .Had a wonderful experience with this hotel .
Staff in this hotel is very friendly . As this is hotel the facilities and ambiance was really good .