ホテル アルピナは2024年に改装された施設で、ツェルマットに滞在するお客様にお勧めです。当施設はツェルマット駅から500m、シオン空港から39kmと、立地に優れています。有名な観光名所のEvangelische Kirche ZermattやFlyZermatt Paragliding、Aire de jeux Obere Mattenまで、徒歩でお出かけいただけます。館内の様々な施設で、有意義にお過ごしいただけます。宿泊者のレビューによると、このホテルは近辺でも1、2を争う立地の良さです。カップルでご利用のお客様に、このホテルは常に高評価をいただいております。
IIzzaPizzaThoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.
ゲゲストI wish to express my dissatisfaction with my recent stay at Hotel Bistrols from Dec 16 to Dec 17.
During my stay, I experienced an incident that left me quite unsettled. Around 20 mins after my check-in to the hotel, another group of tourists (think was a couple) was able to use hotel access card to access my room, we, both parties are shocked and super embarrassed. This situation raised significant concerns about the security protocols in place at the hotel. As a guest, I expect a certain level of safety. If the room was accidentally opened without my presence, I am not sure whether my belongings are going to disappear, this situation made me had just a light sleep throughout the whole stay.
The lack of adequate security measures not only compromised my sense of safety but also made me question the overall management of the hotel. In an age where guest security is paramount, I believe that Hotel Bistrols should prioritize ensuring that all rooms are properly secured and that guests feel safe throughout their stay.
A point to add is that the receptionist has poor attitude towards her service. The whole experience which I would not consider to give this hotel another try in future.
I hope that the hotel will take my concerns seriously and address these issues for future guests.