「I had bad experience with this hotel, never again.
After my arrival I was told that most of the rooms don’t have closets, which I rejected, so the girls started looking for one that had it. Finally, after going through several rooms they found one with so called closet, which was about 50 sm wide and the shelves were so high that I couldn’t even reach to the lowest one. To do so you have to be 2 meters tall.
And all of that is without doors. Finally I lost so much time that I didn’t go out and stayed in the room. Safe deposit box is almost on the floor- I had to lay down on the floor to be able to use it. The phone charger next to the bed didn’t work, so I had to use one far away from the bed and talk standing upon completely opposite side of the room. Then next day the tea pot didn’t work, then the milk that they provided was sour and so on. And Whalen I asked to reimburse me part of the money, you offered me some tokens which equals $50 if I make other reservations through you, which I refused and said that I’m going to dispute the charges through my credit card. I didn’t do it yet, so you have a chance to do so before I call the card. My experience was horrible and I think that I deserve at least one night free. This is not a 4 star hotel. I travel a lot and can compare with other ones in Rome.
Will be waiting for your response.」