「My overall experience was very good. I booked ROK due to my family staying there, and I wanted to be with them. We travelled to Jamaica for family bereavement, so we wanted as little hassle as possible. Staff at reception were approachable, friendly, welcoming, and professional. The general look was aesthetically pleasing; I loved the decor throughout. Entry was spacious and clean. I stayed on the 7th floor, which was clean, and has a communal ice machine. The room was a bit smaller than I would have liked, but fully functional, there is a fridge and coffee machine; I would have liked a kettle due to preferring to hear my water boil! We slept well for the most part. My only issue was noise in the morning, I could hear the housekeeping staff chit chatting amongst themselves as they carried out their duties. Doors banging, etc. Due to time differences, I woke up at 4 am. I guess this made me sensitive to the surroundings. The bar is excellent, located outside by the pool, and a breath of fresh air. We spent most evenings by the bar enjoying a cocktail or 2, plenty seating, and staff are accommodating. I must commend the toilets in the communal areas... fresh fresh fresh, they use a beautiful smelling air freshener; I was impressed by how well maintained the were. I didn't have breakfast because I generally eat later in the day. However, my family thought choices were repetitive after a few days. Bar food was fresh and delightful. There are a couple of places to eat outside the hotel. However, I would not recommend them due to extensively delayed waiting times. Just eat at the hotel or find elsewhere. Overall, I would recommend the ROK, and I would definitely stay again.」
「The accommodation was not as depicted.
First there is no couch in the room and we did not get a room with a balcony as requested.
I went there a day before we checked in and spoke with a lady at the front desk on Thursday the 23rd, since the rest of my family was coming in on the 24th.
She assured me that we will be on the same floor, the rooms we requested was available.
On check in, none of this occurred and she never relayed our request.
The room was barebone, the receptionist told us the photos shown on the websites needs to be taken down.
Towels were skimpy, one has to beg for extra towels for a party of four.
Fridge was unplugged and empty !
Initially on arrival, I small bottle of water given to each person on arrival and that was it !
For the stay ! One has to beg to get water.
We ended up buying at the supermarket.
The security was good.
Exterior gardens need to be maintained.
The linens have seen better days.
The tiled floor was dirty in the room.
We carried bedroom booties and they were so dirty from the floor that we had to discarded them before we left.
Some cafeteria employees are nice, others are grumpy and slow.
This would be nice place, if only they could upgrade the furniture and maintained the exterior.
It takes for ever for the hot water to appear !
Location is the best-selling point for this small hotel.
Security is 👍 great.」