I did not realize Indigo was part of the IHG chain, but now are fully aware of the Indigo brand. The hotel check in was on the 2nd floor and parking was inconvenient with construction. The height into the covered parking was not very high. We were fortunate to find one of the last spots. The three different Indigo staff that we met were extremely friendly to meeting our needs. The hotel maid (room service attendant) also assisted us with additional needs. Our last night at the hotel. We witnessed about 25 college students carelessly riding the motorized scooter (Lime) in the streets disrupting traffic, pedestrians, and compromising safety of the city of Rochester for about 30 minutes. There was not a single law enforcement present after the incident. It not only affected Indigo, but also Hilton and Hilton Garden Inn. My bad for not taking a video of this.
First time staying there. Location was good for us. Easy route to visit family from the hotel. We did a 3 night stay. Didn’t deal with much service, but the desk attendants were very nice. Room was adequate and quiet.
There were two additional charges added to my credit card several days after our stay.One was for parking for one day, which I expected. The other $59 charge is unexplained. I have tried calling the billing/ account person 2 times, and the director of operations once, with no return phone call to explain these extra charges.