I was disappointed with the room assigned to me because the water heater was not working. I reported the issue to the reception, and a staff member came to inspect it. He informed me that the hotel electrician was not available at that time and that the issue would be fixed the following morning. I explained that I needed hot water for a shower, and he said he would check with the receptionist—but he never returned.
I called the reception again to follow up, and the receptionist told me that the staff member had reported the issue as resolved, which was not true. The receptionist then offered to transfer me to another room. I agreed because I needed to take a shower. Unfortunately, the new room was smaller and lacked some basic facilities. I called the reception once more to request a floor towel, but I was told that none were available at the moment due to certain reasons.
Overall, the experience was very inconvenient.
The hotel location is very near the airport. Also, the car rental company AVIS has a staff inside the hotel. I rent a car from.AVIS in Jeddah, I return the car in Tabuk. The AVIS staff can come to this hotel to complete the car return and use the same car to take me to the airport. It is very convenient. Other things of the hotel are good also
ゲゲストI was disappointed with the room assigned to me because the water heater was not working. I reported the issue to the reception, and a staff member came to inspect it. He informed me that the hotel electrician was not available at that time and that the issue would be fixed the following morning. I explained that I needed hot water for a shower, and he said he would check with the receptionist—but he never returned.
I called the reception again to follow up, and the receptionist told me that the staff member had reported the issue as resolved, which was not true. The receptionist then offered to transfer me to another room. I agreed because I needed to take a shower. Unfortunately, the new room was smaller and lacked some basic facilities. I called the reception once more to request a floor towel, but I was told that none were available at the moment due to certain reasons.
Overall, the experience was very inconvenient.
FFahadقضينا وقتا ممتعاً ٢٥-٢٧ يناير في هذا المنتجع الفاخر جدا
كل شي بيرفكت فوق الخيال لا استطع الوصف بدقه
الموظفين رائعين مهنيين لديهم تدريب عالي وأخلاقهم عاليه . وأخص بالشكر الانسه ريناد والسيد منصور خالد اخجلونا من شدة حفاوتهم واهتمامهم
قررنا العوده مراراً في هذا المنتجع
شكرا لصاحب فكرة هذا الصرح في هذا المكان المناسب الخلاب وشكراً للاداره على اختيار هؤلاء الشباب الرائع
وعلى الجوده في كل مكان بالمنتجع
We had a wonderful time in this luxurious resort. Every was thoughtful and perfection and it was an indescribable experience. The staff are professional and highly trained and have been a great addition to our experience. I would like to personally thank Mr .Mansour and miss.Renad for their exceptional service.
We have decided to come back again and would like to thank the resort and its sponsors for a wonderfully place. And most importantly thank you thank you
ゲゲストHi, accidentally I made another payment when check in. Hotel kindly promise to refund the paid amount. However, after communicated with front desk, the refund status still remain unknown from 26-Mar till today…..which is quite disappointed with such service
CChanKTThe hotel location is very near the airport. Also, the car rental company AVIS has a staff inside the hotel. I rent a car from.AVIS in Jeddah, I return the car in Tabuk. The AVIS staff can come to this hotel to complete the car return and use the same car to take me to the airport. It is very convenient. Other things of the hotel are good also
ゲゲストとても良い、さあ、サービスはとても速い、Zimo Dam Fati、Mafiは1つしかないので、私は階段で1つを見なければなりません、私は1つに気づきました、サブは翌日のもの、色は非常に異なります、例えば、サブは同じです、今日から朝食後、彼らは6歳から10歳まで、彼らは部屋に答え、レストランの電話に返信しないので、それがサブと同じ形になるまで、翌日は黄色でした。
残りは、彼らは非常に、非常に、非常においしい、食べるのが好きではありません。
最後に、サウジアラビアの女の子がレスからコーヒーを飲み始めました。彼は彼女を「いいえ」と呼んだ。エジプト人は「いいえ」と言った。ホテルのオーナーはあなたを禁止しています。彼はあなたに謝罪します。彼は快適に感じます。