アメリカペンシルベニア州で、Wi-Fiのあるホテル

I wish I could say our last 24 hours here have been great, but I can’t. On Wednesday when we needed to extend our stay someone from the front desk, put a reservation in for us, called us back and told me that the reservation was completely taken care of and not to worry. My keys were waiting for me at the front desk when I got back from working that night very late probably after midnight we already had the keys. I went to the room and went to sleep when I went to work the next morning and later in the day I received a phone call from Leighton, giving me a very difficult time about extending my reservation for the next night telling me that the previous night had not been paid for and it was $141. When I tried to tell him what I had already been told there was no listening to what I had to say and what I had already been told. He told me that I had to come to the front desk immediately and pay for the previous night as well as pay for that night. I was already working close to an hour away and told him that that was impossible. I told him that I would go online and make the reservation for that night, but I could not deal with anything with the previous night until I returned. He told me that I had until 8 o’clock otherwise he was canceling that night’s reservation. He was beating me repeatedly. He did not want to listen to what I had to say. He was so awful to deal with. I could go on and on. When I returned, it took me until past 1 o’clock in the morning to get the entire issue straightened out because I had not been told that whoever made Wednesday night‘s reservation had also booked one for Thursday night as well and they expected me to pay for two nights totaling well over $200. I certainly was not going to pay for a second night, knowing that I had already previously booked a reservation online, of course at that hour, Leighton was nowhere to be found, and certainly he was not answering his phone or his text messages. They were threatening to cancel my reservation, leaving myself. My two children stranded for the night, They were changing shifts to any people had things to say there was too many people involved. I was getting too many and too much different information. This was just way too much for me to handle. I was told that I needed to pay one price somebody else that I needed to pay a different price I was told I needed to pay something else. It was just way too much and too many people were involved. Finally at 1 o’clock in the morning, I paid the $92 I was able to check into my room and go to sleep. The next day, I was then told that I was not able to make a reservation to extend my stay further and I’m only allowed to make reservations for one week at a time. Nowhere have I been told that I have to make reservations one week in advance for seven days at a time I have stayed at Marriott residence Inn before and never have I had to make reservations for seven days at a time, but I was told the manager can put that rule. into effect. what happens if I only want to stay here for five more days? Do I still have to pay for seven? I don’t know, regardless we had a broken dishwasher in our room and they thought it would just be easier instead of repairing the dishwasher to make us change rooms and move us from one end of the hotel all the way down to the other

良い場所と便利な交通機関ですが、周囲の環境は比較的汚れています。グレイハウンドのバス停と空港の特別鉄道駅が近くにあります。ホテルのファサードは比較的小さく、注意深く検索する必要があります。入り口にある別の看板のおかげで、そうでなければ見逃しがちです

Bom hotel 30 minutos de carro do centro da Filadélfia. Bons restaurantes e lojas perto. Apenas tinham algumas baratinhas no banheiro e gavetas. De resto hotel seguro e amplo e funcional.

It’s ok for a short stay. They had some IT system issues at checkout so everyone had to be checked in manually but these things happen. The room and breakfast were ok.

酒店位置不錯，周圍有很多餐廳還有一個沃爾瑪。可以免費停車。 房間還行，沒有電水壺和拖鞋。不過設施比較陳舊，應該是一家老酒店了。 整體感覺還好

ホテルはとても素敵で、部屋は家のように感じました。子供の年齢を入れた後でも部屋にシャワーやバスタブがあるかどうかは教えてくれなかったのが好きではありませんでした。 3歳の子供をシャワーで洗うのは難しいので、少しイライラします。私の部屋は禁煙でしたが、部屋は古い煙のにおいがしたので、その臭いを取り除くためにとてもきれいに掃除しました。夜勤に勤めたスタッフは、私にいくつかの問題があります。彼女は卑劣な人でも卑劣な人でもないと思いますが、彼女は間違いなく民族の人ではありません。彼女の態度は非常に失礼で乾燥していて断絶的でした。彼女に何かを尋ねると、彼女は私たちが彼女を怒らせているように感じさせ、彼女が私たちを入れた部屋のことについて私たちの顔に嘘をついた。彼女は部屋にシャワーのみが書かれていると言ってみましたが、それが言った場所やバスタブを提供することができなかったので、チェックインのために到着すると、予約に応じて利用可能な部屋を与えることを知っています。部屋にバスタブがあるかどうかを尋ねたり確認したりする選択肢はありませんでした。彼女は私たちとの交流を失礼として迎えに来て、それを少し良くしようとしました。彼女は微笑んでいません、そして私はここにいたり、これに対処するつもりはないと言った彼女の目を見ました。説明がこの場所での多くのものと一致しないのが好きではなく、バスケットボールやミニチュアゴルフ以外に子供向けのアクティビティがないことを知っていたら、おそらくここで予約していなかったでしょう。徒歩圏内にたくさんのショッピング ストアや飲食店の隣にあるのが大好きです。これは2回発生したため、ホテルまたは特定の詳細を予約している人に連絡することをお勧めします。これは、子供の年齢に関係なく、どちらかの部屋に与えることができる部屋を選ぶことです。

Second time staying here — the hotel itself is clean and very comfortable, the rooms are well equipped. Breakfast is pretty good. This time around we had a bit of a struggle at check in which also caused a problem at breakfast the next day. The lady who checked us in (Megan) asked me four (4) times if I needed parking and didn’t seem to believe me when I kept saying no. She also told us our room wasn’t ready even though we checked in at 4pm, an hour after check-in time, and told us we’d need to take a 2 queen room instead of a king room. I told her we’d rather wait for a king room because that’s what we paid for, and lo and behold, suddenly she had one. We paid for breakfast with our stay, but she forgot to give us tickets for breakfast. Made it very awkward when we went to breakfast the next day and had to insist that we’d paid for breakfast. They still gave us a bill for breakfast, but then after talking to the front desk realized it was a mistake. They were kind, but it was still very awkward having to defend the fact that we’d paid for breakfast already. They said we were the second group that day which the front desk had forgotten to give breakfasttickets to. All in all, aside from the people and the awkwardness caused, it was a good stay. We’ll hope for better service next time we come back.

The longer we stayed the lesser the points became. When we checked in, at first glance everything was 5 stars. WiFi and location are definitely 10/10 for me. My first issue was with the refrigerator not working, I lowered the temp to the lowest possible setting but nothing changed and I notified the front desk and they said they would send someone to check within an hour and that person never showed up I’m not sure if they came while we were out but when we came back the refrigerator was still warm. This issue was never fixed up to the day we checked out. It was very disappointing as I had baby food that needed to be refrigerated. The blinds in the bedroom do not block out any light at all and our room was opposite a parking lot which head very bright lights all night long it was so hard to fall asleep I hope the property can have better curtains or blinds. Secondly, I’m not sure if I missed it somewhere about them not offering house keeping, at least there’s a washer and dryer so I just washed the towels on my own. We stayed 6 nights and no one ever came to refresh the rooms or even add more toilet paper or garbage bags. The floors were visibly dirty and dusty like they haven’t been vacuumed in months. The 9th floor common area was so filthy, the toilet was so dirty and smelly, the couch was so dirty I couldn’t even sit on it. The central cooling/heating system makes a strange long noise every now and then and it kept waking up my child. I could find any way to turn it off and that was very frustrating.

The staff was very nice and friendly. The chlorine smell was overwhelming in the lobby and it was even worse in the pool area. We couldn’t stay in the pool area for more than 5 minutes before we had rashes and had trouble breathing because of the chlorine. The room was not that great a broken receptacle cause me a minor zap. A random chair in the far corner that seemed wedged against the wall had a water stair or something on the foot rest part (we stayed away from that it looked like it had seen better days or was ready to just give up. Broken security lock on door, burn in curtain in a non smoking room, the curtain was hard to close, broken door stop on bathroom door, shower curtain was much too small for the shower which cause water to end up on the bathroom floor so much so that the bath mat couldn’t keep the floor without a small puddle. For a two night stay for two people we were given 3 towels. Thankfully I always bring my own towels. The jacuzzi tub was amazing though after we cleaned and disinfected it. The bed was extremely comfortable. Breakfast was nice. The incessant pounding that started the second morning at 10am and went until who knows when ( we got so sick of it we drove over to Hershey for the day around noon). The first day at 4pm was when we first noticed the pounding at 6:30 we went for dinner because the noise was a bit much and came back around 9:30pm. The next day (second day) we found out when it started again it was construction 3 rooms away they were putting in flooring.

酒店衞生還可以、位置也不錯、價格也合適、挺滿意的！！！！！！！！！！！！！！！！！！！！！！！！！！