Classic Hotel Samarkandはサマルカンドにある宿泊施設です。館内全域での無料WiFi、24時間対応のフロントデスク、空港トランスファー、共用ラウンジを提供しています。
Classic Hotel Samarkandのお部屋にはデスク、薄型テレビ、専用バスルーム、ベッドリネン、タオルが備わります。この宿泊施設のお部屋にはそれぞれエアコンとワードローブが備わります。
Classic Hotel Samarkandはアラカルトまたはコンチネンタルの朝食を提供しています。
ゲゲストWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
ゲゲストThe location is quite hidden but it is truly accessible. The staff can speak English well and is very helpful.
The toilet was bit dirty, especially the shower. But overall I had an amazing stay