Amazing little hotel few mins walk from train station and short walk into Newquay town, close to all amenities; friendly front desk staff easy quick check in process and helpful with our luggage! Bougie chic room and the decorative style of hotel was very chic and upmarket would definitely recommend 💯
ゲゲストAmazing little hotel few mins walk from train station and short walk into Newquay town, close to all amenities; friendly front desk staff easy quick check in process and helpful with our luggage! Bougie chic room and the decorative style of hotel was very chic and upmarket would definitely recommend 💯
ゲゲストThe hotel itself was a great experience and we did enjoy the novelty of staying in the prison which I would recommend to anyone.
Upon arrival we were welcome by the team but very basic information was given, leading to us missing a tour of the hotel which we were told was included in the price. The manager then offered for one of the team to do a later tour for just the two of us which was cut short, very awkward and definitely not worth the money paid for. If we had been advised of the tour with the bigger group when checking in we may have had a better experience.
We decided to book dinner at the chapel to experience it as much as we could but dinner was poor. We had to wait for our table, 3 different people asked for our name before we sat down and then again a fourth person checked once we were sat down. With minimal staff on the service was poor to say the least and The burger ordered was pretty much raw, I did not finish it. Once we had finished no one came to ask if we wanted anything else or to look at a dessert menu. We left the restaurant with no one even there working! Not sure where the team had disappeared to.
Breakfast was good and would recommend it.
ゲゲストWe had 2 nights here, 11-13 July. We arrived late, between 10-11pm, and the counter staff was very friendly n helpful.
We did not manage to get dinner due to train delays but the front staff was kind to inform us that we could purchase some cold sandwiches and he would make sandwiches for us. 😊
The room price includes breakfast for which we were glad. We enjoyed the breakfast thoroughly.
The views from the hotel overlooking the St Ives beach is truly amazing. The hotel grounds were immaculately maintained. You must walk through their walled garden … it is well landscaped and very beautiful. It felt like walking in some professionally well curated botanical garden. 👍🏼
MMark WSMA mixed experience. We booked for the pool facilities, which were great. We ate in the restaurant on our first evening - excellent food and very good service. The breakfast was good too. Some buts, though. Our room had a very uncomfortable bed, a strange electrical light show from some devices in the ceiling once we turned the lights out and a repeated electrical buzzing sound all through the night which disrupted our sleep.The staff moved us to a much more comfortable room on the second night. The floors upstairs were so bouncy that it felt like the hotel must have the underlying structure of a rickety prefab - very odd and a little unsettling. And the restaurant had no character at all - an almost sterile feel. All a bit odd. While the pool, the food and the service really were great, and the many golfers who visited were clearly delighted, some of the spaces do need a refurb and a rethink.