Amazing little hotel few mins walk from train station and short walk into Newquay town, close to all amenities; friendly front desk staff easy quick check in process and helpful with our luggage! Bougie chic room and the decorative style of hotel was very chic and upmarket would definitely recommend 💯
ゲゲストGreat little B&B pub our room not to big but had everything in side very clean breakfast excellent but don’t forget to stay for the evening meal lots of great locals in the pub made us feel very welcome, owner always on hand if needed , definitely would stay again
ゲゲストThe hotel itself was a great experience and we did enjoy the novelty of staying in the prison which I would recommend to anyone.
Upon arrival we were welcome by the team but very basic information was given, leading to us missing a tour of the hotel which we were told was included in the price. The manager then offered for one of the team to do a later tour for just the two of us which was cut short, very awkward and definitely not worth the money paid for. If we had been advised of the tour with the bigger group when checking in we may have had a better experience.
We decided to book dinner at the chapel to experience it as much as we could but dinner was poor. We had to wait for our table, 3 different people asked for our name before we sat down and then again a fourth person checked once we were sat down. With minimal staff on the service was poor to say the least and The burger ordered was pretty much raw, I did not finish it. Once we had finished no one came to ask if we wanted anything else or to look at a dessert menu. We left the restaurant with no one even there working! Not sure where the team had disappeared to.
Breakfast was good and would recommend it.
LLostTravellerThe location and hotel was lovely. Good room and fantastic food. The grounds are outstanding and the view in the morning was wonderful. An outstanding stay in a great location. Highly recommended!
MMark WSMA mixed experience. We booked for the pool facilities, which were great. We ate in the restaurant on our first evening - excellent food and very good service. The breakfast was good too. Some buts, though. Our room had a very uncomfortable bed, a strange electrical light show from some devices in the ceiling once we turned the lights out and a repeated electrical buzzing sound all through the night which disrupted our sleep.The staff moved us to a much more comfortable room on the second night. The floors upstairs were so bouncy that it felt like the hotel must have the underlying structure of a rickety prefab - very odd and a little unsettling. And the restaurant had no character at all - an almost sterile feel. All a bit odd. While the pool, the food and the service really were great, and the many golfers who visited were clearly delighted, some of the spaces do need a refurb and a rethink.
ゲゲストHas everything you may need for a night's stay. Bed was comfortable. It wasn't very clean, with cobwebs in every corner of the room and a couple spiders aswell. I had to get rid of a few mosquitos as well. There was dust on light fittings and lamp shades, the bathroomlifght switch didnt look like it had been cleaned. The room had a very noticeable damp smell in the air and there were small spots of what looked like mould, on the bathroom ceiling. The toilet seat was stained a yellow colour 🤢(its only a few quid for a new 1🫤). The carpet hadn't seemed to be hoovered before I arrived as there was some dirt and dead insects lying around. Luckily I didn't have to spend too much time in the room, most of the time I was sleeping, otherwise I would have asked to stay in another room to be very honest. The breakfast was really good though!