Need to improve to change all the TV to smart tv. At least users can use their devices to share screen and watch their programs. Some of the suites have very poor wifi coverage in the older wing. Other than that this hotel is super. Good location, have good spa, the masseur are very good. One of the best massages here. The free breakfast has improved alot from years back. The food in room service and the lunch dinner menu is very very good. The restaurant staff are very accomading, friendly and helpful. I have been a long time user of this hotel for almost 18 years. For me it's the number one hotel in balai. Just need to improve facilities for me to have a better experience compared to the other hotel on the hill. Please upgrade the new wing. I am really excited for it.
My gf and me stayed here for our Batam trip last weekend. When we first entered our non-smoking room, there was a twinge of vape smell lingering in the air.
The room was well spaced out with many useful amenities such as furniture, drinking water, kettle, etc. I find the wall shelf by the TV a nice and useful addition. Our TV doesn’t have Netflix but carry some local channels as well as CNA. Although the few electrical sockets in the room are universal adaptors, they feel a bit loose when plugged in. Aircon and bathroom amenities such as water pressure and hot shower all work smoothly.
Our window overlooks the immediate neighbourhood and the room is relatively quiet throughout the stay. Sadly, I didn’t use their Wifi so can’t really comment on that. The hotel’s breakfast buffet had limited variety but the quality was good. The hotel is also at a convenient location within walking distance of two big malls, so plenty of food and entertainment!
All the staff we encountered in this hotel was super friendly and helpful. We only had one keycard given to us during check-in so when I was accidentally stuck downstairs without a card, the lady at the concierge quickly made me a new one so I could get back to my room. The day after checking out of the hotel, I realised I lost my beloved earpods and whatsapp-ed the hotel in the slim hope of finding it back. Within minutes, I got a message from the concierge, accompanied with a picture of my lost item! I shall definitely return to stay with them again very soon ^^
DDean StantonInstantly one of my new favourite hotels in Batam.
Convenient location in Kampung Pelita area, opposite Aston Hotel and Residences and 9 minutes walk to Nagoya Hill Mall, 20 minutes walk maximum to GoGo Supermarket in Bengkong. Amazing place nearby, Kobie Coffee and Ruma Pelita - easily a 5/5 café and cultural / creative experience.
Staff are lovely, gracious, efficient, with excellent language skills. Professional but friendly and welcoming.
Public areas are modern, fresh, tranquil and very well maintained. Lots of thoughtful little touches throughout.
Standard rooms are compact but well appointed, very clean, comfortable. Nice linens. Good sleep. But don't expect any views from the windows.
Like the pool area. Breakfast buffet is highly recommended.