Hotel is located outside of the city centre. It takes 5 mins by bus and 25 mins by walk to reach the city centre. The bus stop is nearby. Not much food options near the hotel, only there are KFC and a fish and chips shop. The hotel is clean, room is cleaned every day. Breakfast is English style with same menu every day. The breakfast is served from 7 am which is late as we had to catch coach for daytrip which starts from city centre at 7:30. Though I had booked room with breakfast from Trip.com, the receptionist was asking to book the breakfast again as it seems trip.com doesn't share the breakfast booking with hotel. So receptionist asked to show the proof of breakfast booking which was awkward. Other than this minor issues, overall experience was good.
Excellent location and cool swimming pool. The fitness centre is quite limited. Getting something to eat in the evening at the bar or getting a coffee in the morning is impossible. Also the bathroom was a little filthy, especially the shower cap full of mold. For 150 pounds per night I wasn't impressed at all. Staff not particularly friendly. It also looks past it's best days. I feel like management of this resort is weak and lacking and should be much better.