ヨルダンアカバで、プールのあるホテル

فندق ممتاز موقعه قريب من السوق غرفة مطله على البحر والخدمات موظفين بشوشين خدمة ممتازة ونظافة المرافق ممتازة فطور جيد جدا وصاحب الفندق يتابع اي ملاحظة وهمه خدمة الزبائن امنيات التوفيق وأنصح بالإقامة به ... very excellent hotel the location of the hotel is being near to the sites the rooms was very clean and the stuff was very helpful the breakfast was very delicious the owner of the hotel very helpful ... recommend for staying 👌

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!

ホテルは絶好のロケーションにあり、部屋は清潔です。スタッフは親切でフレンドリーです。ロビーのすぐ近くにお土産を販売するショップがあり、とてもフレンドリーなオーナーがいます。朝食は気に入りましたが、プールは少し残念でした。とにかく、アカバでこの価格でまともな部屋を見つけるのは簡単ではありません。私たちはそこでの滞在をとても楽しみました！

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

ホテルは美しく巨大ですが、スイミングプールは非常に小さくて楽しいものではありません。海のビーチは非常に小さいです。スタッフは素晴らしくて親切です

Excellent ,high quality hotel on the beach, big , clean room with nice view , excellent, big spa and modern gym , high quality breakfast and dinner Receptionist Omar great service I would highly recommend this hotel

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Прекрасный отель, вежливый , доброжелательный персонал, во всем стараются для гостей . Продлили бесплатно номер на несколько часов, всегда помогали с любым вопросом. Прекрасый завтрак с большим разнообразием блюд. С удовольствием рекомендую

これは私がヨルダンへの旅行で住んでいた2番目のRuixianです。特にサービスは、死海ほど良くありません。予約時に、この旅行は記念日の旅行であると明確に書きました。ホテルは何の装飾もしていません。フロントデスクは私たちに祝福を表現しませんでした。熱狂的ではないだけでなく、ツアーグループがその日に到着したので、最初の夜でさえ部屋がいっぱいでした。私はもともとダブルベッドの部屋をダブルベッドに変えました。これは、Dead Hai Ruixiang Hotelのサービスとはまったく異なります。私の周りの友達にこの場所に来ることを勧めません、私は非常にがっかりしました!