ヨルダンアカバで、プールのあるホテル

فندق اكثر من رائع وخصوصا رجل الامن الذي على الباب وموظف الاستقبال أيهم كلهم ذو اخلاق عاليه جدا جدا ...نتمنى لهم التقدم دائما

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

Останавливались на одну ночь. Хороший пляжный отель. Туристов мало, наверное из-за близости Израиля. Свой алкоголь проносить нельзя, у них есть в отеле. Для сравнения - бутылка игристого вина в магазине стоит 12-15 динар, в отеле - 60! Пейте под забором отеля). Договориться можно пронести, но только если у них что-то возьмете. А так -всё хорошо). Завтрак хороший, большой выбор. На ужин ходили за территорию отеля.

كل شيء على مايرام ولكن واجهة مشكلة بعدم توفير المتطلبات مثلا تواصلت الصباح مع موظف الاستقبال وطلبت تنظيف الغرفة وتبديل الحذاء (تم التنظيف لكن لم يتم توفير الحذاء) في المساء طلبت توفير الحذاء واجاب الموظف ((حالا)) ولم يتم توفير طلبي

非常に便利で、プライベートビーチがあり、エイラへのアクセスが含まれています。チェックインからチェックアウトまで、サービスは素晴らしかったです。

Great hotel , good check in also thanks Mr hamza from reception desk for cooperation There are good beach and swimming pool Good for kids Delicious breakfast

We had a wonderful stay at Hotel Alena in Aqaba. From the moment we arrived, the staff was incredibly kind and helpful. They allowed us to check in early and even upgraded us to a more spacious room, which was a lovely surprise! The hotel’s location is perfect—everything is within walking distance, including restaurants, shops, and the city’s main attractions. The cleanliness, comfort, and exceptional service made our stay truly enjoyable. We highly recommend this hotel and will definitely stay here again on our next visit to Aqaba!

Absolutely recommended. The location is quiet and beautiful with a nice house reef. The pool is deep well maintained with warm jacuzzi and child pool section. The no kids policy is fantastic. Garden view room are quiet. Rooms are spacious and new and clean. The service attitude is superb: at restaurant at pool at house reef and at reception everyone is warm and welcoming. Especially Monira was so kind and helpful. Please support them and come for a 5 starts experience.

ベドウィンガーデンビレッジはアカバから車で約15分、ベロニービーチクラブのすぐ近くにあります。海とビーチからわずか150メートル。近くにいくつかのホテルがあり、レストラン/小さなレストランがあり、ビーチ自体にも無料の日差しがあります。 スタッフはフレンドリーで、ガーデンビレッジはとても静かでリラックスできます。環境には影の場所がたくさんあり、影で休むように誘われますが、ベドウィンシートを洗ったり洗ったりすることもあります。汚れていませんが、100%きれいではありません。 ベドウィンガーデンビレッジには、ダイビングスクールにはフレンドリーで面白いが、スキルのある人と優れた設備があります。ダイビングはリラックスできますが、経験豊富なダイビングでも面白いです。 残念ながら、朝食は比較的簡単です。パン、新鮮な牛乳(ただし、これらは長い間カロリーに含まれています)、プレート、卵、子、果物、野菜があります。しかし、それでも。残念ながら、ランチとディナーの地図は特に大きくありません。氷(魚、ハンバーガー、カラマリ)がたくさんあり、サラトとチキン料理がいくつかあります。味は良くありませんが、特に「」ではありません - 状況によっては、地元のレストランの選択肢は限られています。 部屋はシンプルですが、エアコンと冷蔵庫の機能装置があります。 全体的に、静かな環境では、一日中滞在をオフにします。