メキシコプエブラ州で、プールのあるホテル

Hotel staff are really friendly at the front desk. But they don't honor our requests when we ask for things. Housekeeping forgets to give us things that we requested with simple things like towels, cups, and shower caps for hair. We asked the front desk to clean our room, we go out, and come back several hours later, and our room is still not clean. This has happened several times and we have to wait for our room to be cleaned after a long day out and about doing things. This is quite an expensive hotel to stay at each night and the things we request are not being given or done.

The Courtyard Puebla Las Animas offers an exceptional stay, primarily defined by its majestic location. My room provided a breathtaking, uninterrupted view of the Volcano mountain, which was the absolute highlight—truly spectacular to wake up to. Beyond the scenery, the hotel excels in comfort and service. The room itself was modern, spacious, and impeccably clean, featuring comfortable bedding and reliable amenities. The entire staff was professional, friendly, and efficient throughout my visit. Located in the vibrant Las Animas area, the hotel is perfectly situated for easy access to both commercial centers and Puebla's historic core. I highly recommend requesting a volcano-facing room. This is a five-star experience that seamlessly blends convenience with an unforgettable natural backdrop.

This place is ridiculously badly managed. The rooms are noisy, and it gets even worse on Thursdays, when they hold an event that doesn’t end until 11:30 p.m. If you’re tired and hoping to get some sleep, good luck. The reception staff were unfriendly, and the service was terrible. The room was poorly cleaned, with the toilet being the most disgusting part—I’ve attached a photo. The restaurant’s opening hours are ridiculous. By 2 p.m., there was no food available, and when I asked for dinner at 9:30 p.m., the restaurant was already closed. There was no room service either. It’s a real shame because the place is gorgeous and the waiters were really nice, but the poor management and cleanses lets the whole experience down.

Wonderful place to stay, comfy beds and excellent food in the restaurant. The nightly turndown service was appreciated. I would have liked slippers to wear to the pool and the elliptical machine was broken the entire week I was there. I would like to say upon checkout that I asked for a bottle of water for my long Uber ride and it seemed to be an unrealistic request!?

A beautiful hotel, the property is clean and with many restaurants and amenities. The building has this old and classic style that really resonates with the city. Buffet breakfast has a lot options, and at nights we got a canapé party, they serve wine if you want alcohol. I only tried one of the restaurants, mole was delicious. The only downside was the location, it's not bad but there is nothing around, Uber is your best bet to move around and you get pretty fast to downtown or other areas. Room was nice and perfect. Thanks gor the great stay.

Since checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in. I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise… There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….

広とした部屋、フレンドリーで親切なスタッフ、毎日の新鮮な果物の素敵な選択で、おいしいバラエティに富んだ朝食、このホテルにはスイミングプールとジムもあります。ここに滞在することをお勧めします

ホテルは素晴らしい設備で美しいです。敷地内にとても素敵なレストランがあります。そして美しい屋外スペース。それは非常に魅力的に見えたまともなサイズのプールとジャグジーを持っています。また、非常にリラックスした最後のミニスパトリートメントも受けました。部屋は清潔で広として快適でした。またそこに滞在します!

我的墨西哥好朋友鄭重推薦這家飯店，所以我在這裡住了五天四夜。果真飯店的各方面條件都很優秀，服務態度和品質十分到位，餐廳的美食讓人回味，太棒了！

푸에블라 대형 쇼핑몰과 연결 되어 있어서 식사,쇼핑,숙박이 한번에 가능하다. 대형 쇼핑몰이라 보안 요원들이 많이 배치되어 있고, 호텔 1층에 가드가 상시 출입구를 지키고 있어 안전하다. 우버를 부를때도 좋다. 걸어서 10~15분 거리에 월마트가 있어서 무언가 필요하다면 이곳에서 살수있다. 대형 쇼핑몰과 붙어 있다는 장점 빼곤 딱히 좋은점은 없다. 호텔 직원들은 대부분 친절하나, 방음이 매우 취약하고 낮12시가 되면, 호텔내 객실 청소하는 소리와 사람들의 소음, 그리고 망치질 까지 ~ 편안하게 쉴수없다. 화징실은 대부분 노후화 되어있다. 호텔 내부에 있는 레스토랑은 추천하지 못하겠지만, 희안하게 룸서비스로 시키는 음식들은 양도 많고 맛도 나름 준수하다. 호텔 직원들은 주어진 범위 내에서 되도록 해결해 주려고 노력한다.