The hotel is close to the airport, so the noice from flights can be bothersome for someone who is light sleeper like my husband. Also, I did not know that if i book through trip.com, i don’t get to enjoy my hilton honors benefits, which is surprising. I do generally book through agency for business travel and this is never a problem
I was pleasantly surprised. The hotel was clean, everything was in order, the breakfast was good and the customer service was excellent! We'll definitely try Fairfield inn & suites again.
I always love staying at Best Western Plus, well one down fall is every time someone closes their room door you hear it in your room so you'll be up early , well it's annoying so that means you are up by 7am unless you're a hard sleeper. Good thing I get up early.
The decor is updated ✅
The front staff is great ✅
House keeping is great ✅ mm
The breakfast is pretty good the only thing with that is they barely make enough where they may have to go back and make a few items and the gentleman and the woman that works that area act like they paid for the food they will sometimes stand there and watch what you're doing... Like geez let me breathe
ゲゲストTook the wife out of state for our 10 year anniversary. She was so excited to be staying at an Aloft again as we have in the past! We got into the room, my Flowers were there, which was great. We adjusted the AC to our comfort likings and 4 hours later after being at the beach, the temperature in the room was 78.
Called the front desk, they said there isn't anything they could do. Maintenance checked the panel and all is fine but our room was above the indoor pool. The pool room was found to be 80+ degrees but no one agreed to trying to lower the temperature of the pool room. Instead they suggested we open the balcony door and give us a box fan.
The outdoor temps were in the upper 80s low 90s. There was a hint of a breeze but when the box fan was dropped off, we came back from dinner and it was tolerable with the door closed. No check up from management, the staff was quite short with our concerns and requests.
Overall the stay was amazing but disappointing
ゲゲストI had a change of plans and needed to change my rooms. They were incredibly helpful. Unfortunately, the room I was moved to looked like it hasn't been touched in weeks/months. The bed had no sheets, stains, cut up straws everywhere, TV was on the bed, empty air-rifle box.. trashed room for sure. I went to the desk for help, and they immediately moved me to a new room. Much, much better... but knowing what that one room looked like, left me feeling a bit weirded out for the rest of the hotel. I was under the impression that there was a breakfast, but it was not available. Not a big issue for me tbh.
This is definitely a ”Get you what you pay for” situation. If I had to stay here again.. I would, if there were no other options.
TTrishI was only there from around 10pm until 7am so I didn't get a lot of time to really rate it. But my room was super clean and it was very comfortable. I could open the window which I really love being able to do and meant I could turn off the fan/air conditioning ... which was a good thing also because it was an old and pretty noisy unit. I would have liked more light in the bathroom. It had a microwave, coffee maker, iron and ironing board. The breakfast was surprisingly good with nice bacon, potatoes and tasty eggs, juice, pastry options. It was only around 20 mins from downtown Baltimore. All the staff I dealt with were friendly. I would stay there again.