イギリスランカシャーで、スパのあるホテル

This was my second stay at the hotel, and once again it did not disappoint. I first stayed here last August with my family, and this time I returned with my husband for a peaceful getaway. The calm, relaxing atmosphere made our stay truly enjoyable. A lovely place to unwind, and we would happily come back again.

Nice service, there is a lot of facilities but I'm going to Blackpool for competition so I have no time to enjoy it. It is quite suitable for family trip. And the tram stop just the walking distance from the hotel it is convenient.

The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations. On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep. Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds. Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed. Photos attached for reference.

We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff. When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard. Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub. Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.

We had a wonderful 4 nights at Thurnham Hall. The person who checked us in on the Sunday was very pleasant and welcoming. We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent. Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.

ファーストサービスとSTSFF 良いベッドと最近改装されたバスルーム 不変の価値

Absolutely amazing. Would recommend to everyone to stay here. The service is amazing from the very second you walk into the doors. Will be coming back in the near future.

room 1-4 for delux is super small despite quiet corner it was noisy was not nade aware of spa facilities prior to arrivsl hence could not use it

Fair & Honest.   Negatives - 1) room (single with double bed) too small. 2) bar staff (gent) too cocky let the team down 3) no comeback when they checked my room out for cigarette smoke (from designated outside smoking area).    Positives -1) entertainment 1st class 2) all staff have obviously been well trained on how to respect customers.  3) very friendly holiday makers hotel  4) location

We had a 1 issue which wasn’t the hotels fault when I spoke to the receptionist they sorted it straight away will definitely be booking again