イギリスランカシャーで、スパのあるホテル

We checked in slightly early, reception staff were very kind, friendly and knowledgeable. We had Lodge 248, the location was perfect , right beside the water and close enough to the Watersport centre . The lodge was immaculate , the beds were huge and comfortable , the showers were super powerful, the terrace was good to sit outside and watch all the action on the Lake. We only stayed for one night as we were travelling home , however we will definitely return again for a few nights to relax and chill out. We were a family of 5, non complaints at all.

ホテルでの滞在に満足しました  私は私たちが提供する食べ物がたくさんあることを除いて何もしませんでした。  本当に美しい  部屋はきれいだった  カーペットだけが古く、駐車場が難しい  でもまた行きたいです  私は本当に食べ物を楽しんだ  バラエティに富んでいて、満腹になるまで ありがとう、続けて

The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations. On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep. Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds. Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed. Photos attached for reference.

We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff. When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard. Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub. Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.

We had a wonderful 4 nights at Thurnham Hall. The person who checked us in on the Sunday was very pleasant and welcoming. We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent. Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.

簡単なチェックインとフレンドリーなスタッフ。

Absolutely amazing. Would recommend to everyone to stay here. The service is amazing from the very second you walk into the doors. Will be coming back in the near future.

room 1-4 for delux is super small despite quiet corner it was noisy was not nade aware of spa facilities prior to arrivsl hence could not use it

Fair & Honest.   Negatives - 1) room (single with double bed) too small. 2) bar staff (gent) too cocky let the team down 3) no comeback when they checked my room out for cigarette smoke (from designated outside smoking area).    Positives -1) entertainment 1st class 2) all staff have obviously been well trained on how to respect customers.  3) very friendly holiday makers hotel  4) location

娘と一緒にバートンマナーホテルとスパに滞在しました....私たちは素晴らしい時間を過ごしました....到着から出発まで、スタッフはあなたのために十分にできません...朝食は本当にいいです...私たちは予約しませんでした夕食のためにレストランに行きましたが、他のゲストから言われましたレストランの食べ物が美味しかったって 私たちは間違いなく戻ってきます。