My stay began on a disappointing note. I arrived at the lobby on a Sunday afternoon and waited nearly 40 minutes before anyone attended to me. Although I was clearly in line, a couple of other guests approached the desk and were assisted before me. I expected the concierge or front-desk staff to notice the situation and assist guests in the order they arrived, but unfortunately, that did not happen.
Once I was finally checked in, I was assigned a room on the fourth floor. The room itself was acceptable. I generally do not have particularly high expectations regarding hotel-room ambience, as I find that it often does not vary significantly across hotels, regardless of their star rating.
What I found especially unreasonable was the hotel’s pricing. Items available in the room, such as a Snickers bar priced at ₹155 and a packet of Lay’s priced at ₹55, ***** with peanuts and carbonated drinks, were listed at several times their normal retail prices. The markup was so excessive that it made me wonder whether the hotel actually wanted guests to consume these items or was simply trying to impose an unnecessary and inflated expense.
The same applied to transportation. The hotel quoted ₹1,800 plus taxes for a sedan to the airport. I booked an Uber for the exact same journey for ₹699. Charging well over twice the market price—and then adding taxes on top of it—is frankly absurd. Hotel convenience may reasonably come at a premium, but this felt less like a premium service and more like an attempt to take advantage of guests.
The complimentary breakfast, however, offered a wide variety of options and was probably the most redeeming part of the stay.
we have been staying in this hotel for a number of years when each time we visit Chenna.
The best thing in this hotel is their Breakfast spread.
A really wide variety of food and delicious in taste.
The rooms are very clean.
The location is excellent as it is very near to all the Shops in T-Nagar.
Stay was good comfortable but hotel has no food options and extremely pricey a Veg fried rice will cost you 800 rs almost everyone goes to eat at the temple city restaurant opposite also no food service at 12 o clock we were quite hungry wen We reached n only limited options available I feel there is no point keeping taj rates for this hotel please consider the fact and location also room was not worth 7500 per night you get five stars at this rate specially with respect to location and view , prices of this property is not justified at all I have attached our room view please see and judge for yourself .