「The room was small, compared to the original booking that I had reserved. They cannot find my booking reservations so they had to put me in 1 of the rooms available. I booked for a Deluxe Suite, and they said they can’t locate my booking. So they had to transfer me to a smaller room, which is quite a downgrade to what I had paid. No compensations provided.
Anyway, the room was still fine, but cleanliness is not at its best. They didnt really do much effort to clear signs of previous visitor. See photo below.
Overall experience, average.」
We had a mixed experience here. On the positive side, the oceanfront location is beautiful, the pool is great, and the front desk team was truly amazing..they were incredibly helpful in securing a ground-floor room for my grandfather, who is in a wheelchair.
However, there are some areas that need improvement. The TV in our room had no cable service, and I was disappointed to see a rat trap in the restaurant, which leads me to rate the cleanliness a 3/5. Also, while there are some ramps, please note that there is no elevator, so guests with limited mobility are strictly limited to the ground floor. It’s a nice spot, but it definitely needs more attention to maintenance and hygiene.
The room was small, compared to the original booking that I had reserved. They cannot find my booking reservations so they had to put me in 1 of the rooms available. I booked for a Deluxe Suite, and they said they can’t locate my booking. So they had to transfer me to a smaller room, which is quite a downgrade to what I had paid. No compensations provided.
Anyway, the room was still fine, but cleanliness is not at its best. They didnt really do much effort to clear signs of previous visitor. See photo below.
Overall experience, average.