We were given a nice, clean room on an upper floor with a pretty view. The bathroom was on the right through a sliding door when you entered the room. It was spacious with a shower and a bathtub. Good breakfast! The roasted tomatoes were superb and it should be a dish available every morning at the buffet.
The least you expect from a five star hotel was a good service and cleanlinless. We stayed here for 5 nights and they did not change our bedsheet even though it was written that they will change it every 3 days, no refill of water, no refill of tissues and coffee and tea we had to request it. There’s a small cockroach in the bathtub. At the front desk they don’t even greet you whenever you passby I am not being entitled that I should be greeted I just compare it to other hotel where they always smile. It’s hard to call the front desk sometimes it will take 5 minutes.
On the positive side the food in the restaurant was really good and the drinks at the bar those who are working there was really nice and attentive too. I’d like to commend also Fabrizio who always smile and who helps us with our luggage when we check in and check out.
Qualidade do serviço e atendimento estava excelente, em relação às instalações para um hotel de 5 estrelas deveria de ter muita manutenção está um pouco degradante.
O piso da varanda do quarto deveria de ser renovado o mesmo junto à piscina, corredor do piso 6 para dar acesso ao elevador do piso 7 deveria de ser renovado está com muitas ”rachas” tinta a estalar.
Na piscina indoor as escadas precisam de ser renovadas.
O bar piscina deveria de fechar às 20h.
This hotel was recommended by a friend and I would happily stay again, or in their other locations. The staff were friendly; the hotel was neat and clean. The rooms spacious enough, so you did not feel cramped in any way. The hotel has a pool, outdoor and indoor, and a small room with some gym equipment (but no room to spread of a gym mat out). There was some construction happening on the side street next to the hotel but it didn't bother us; the work stopped in the early evening.
The hotel is well located as well; easy waking distance to the square with lots of places to eat, and a few nice rooftop bars. You are a close walk to the market - which I would recommend eating your way through one afternoon, and close to the subway line if you wish to get further afield.