Good location. Hotel clean and staff at the reception excellent and easygoing, always with a smile and kindness. Massage also incredible. Food could be a bit better, everything else was perfect!
Overall, it was a good experience. We had contacted before arriving asking for an early check-in due to traveling with a 2 year old, but no rooms were available.
The room was brilliant, and they delivered a cot straight away when we got in there.
The pool was great for the little one. Drinks were fairly prompt.
When going back to the room, various appliances were not working. A quick word with reception, and someone was there immediately and fixed it all. Someone then came to check 30 minutes later (great service).
Had room service. Mixed our order up but they came quick enough and apologized. Salad was tasty, but the jambon and cheese sandwich had no cheese.
Breakfast had a good range. Fresh omelets were nice but wish I could have had fresh scrambled eggs.
ゲゲストOverall, it was a good experience. We had contacted before arriving asking for an early check-in due to traveling with a 2 year old, but no rooms were available.
The room was brilliant, and they delivered a cot straight away when we got in there.
The pool was great for the little one. Drinks were fairly prompt.
When going back to the room, various appliances were not working. A quick word with reception, and someone was there immediately and fixed it all. Someone then came to check 30 minutes later (great service).
Had room service. Mixed our order up but they came quick enough and apologized. Salad was tasty, but the jambon and cheese sandwich had no cheese.
Breakfast had a good range. Fresh omelets were nice but wish I could have had fresh scrambled eggs.
LLouise ThorpeWonderful from start to finish! I could not recommend this hotel more. For me, it was the hotel team. The hotel community went out of their way to connect with others and genuinely seemed to care. They showed pride in customer service and expressed that they take their five-star reputation seriously.
The room standard was amazing. Due to rooms being fully booked over Christmas, I needed to switch hotels for the main Christmas days. I switched to the biggest and supposedly most “ luxury “ hotel in Sousse. Honestly, the switch was not worthwhile. I realized just how exceptional the quality is at the Iberostar Selection Kantaoui Bay.
The housekeeping team visited daily providing toiletries, clean bathrobes and nice extras ( such as sweets and chocolates) to the room. Their friendly faces with their cheerful banter were a pleasure to embrace each day.
The food quality was great! I do not consume meat or dairy but that didn’t make a difference, there truly is something for everyone. The fresh food selection was incredible and certainly unbeatable to those I had tried elsewhere in Sousse and Tunis. The cooks shared helpful recommendations and I tried a range of fresh local flavours. This hotel was comfortable, with a cheerful friendly team and positioned with an exceptional view of a gorgeous quiet beach. I would happily stay again, and I highly recommend the Iberostar Selection Kantaoui Bay.
I would like to extend a huge thank you to the remarkable team.
MMOHAMED RAMIThe hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great.
The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...)
Biggest weakness:
1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho.
2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that)
3- Booked an all inclusive and still need to pay for the gym? why?