「I am pretty flexible with hotels I stay in because I actually enjoy different experiences. I would struggle to find something good about this booking. The gentleman at the front desk did his best to make all the issues right and did apologize for not checking the booking before he told me that I couldn't check in. He put me into the first hotel room but after I walked past the first guy outside my room who was inebriated at 6:30am I went into the room and none of the lights worked. I then went back to the front desk and was assigned a new room. Still attempting to keep an open mind while walking past the dirty grounds I had to ask a gentleman to move out of the stairwell while he was snorting a white substance. I got to the next room and turned on the light switch, and the lights were flickering. I went through a mental checklist to see if I felt safe to stay there and came up with a resounding no. I was truly worried about my car in the parking lot. There was a large amount of people hanging around outside of the hotel even with it being an early morning. The room had torn furniture, stains on the carpet, walls that are banged up, and the bathtub was just rough. I did not feel comfortable leaving anything in the hotel when I went to work and then p proceeded to cancel the rest of my reservation.」
「The ground was beautiful and so was the location in scenery. Front desk was amazing and the rest of the staff. The rooms however, was extremely outdated. We switched rooms because the first one smelled “old.” The second room didn’t smell as bad but it was definitely still there. The restaurant had great service and food was delicious though.」
I am pretty flexible with hotels I stay in because I actually enjoy different experiences. I would struggle to find something good about this booking. The gentleman at the front desk did his best to make all the issues right and did apologize for not checking the booking before he told me that I couldn't check in. He put me into the first hotel room but after I walked past the first guy outside my room who was inebriated at 6:30am I went into the room and none of the lights worked. I then went back to the front desk and was assigned a new room. Still attempting to keep an open mind while walking past the dirty grounds I had to ask a gentleman to move out of the stairwell while he was snorting a white substance. I got to the next room and turned on the light switch, and the lights were flickering. I went through a mental checklist to see if I felt safe to stay there and came up with a resounding no. I was truly worried about my car in the parking lot. There was a large amount of people hanging around outside of the hotel even with it being an early morning. The room had torn furniture, stains on the carpet, walls that are banged up, and the bathtub was just rough. I did not feel comfortable leaving anything in the hotel when I went to work and then p proceeded to cancel the rest of my reservation.
Had a great stay here. Room was great, check in easy, breakfast good. Arrived in a rental which we had to return to the rental centre- hotel arranged for us to be picked up by lyft and were very helpful keeping us informed via whattsapp as we didnt have a us phone number. After checkout we had 6 hours to explore Phoenix/Tempe and they stored our bags for us. When we returned to collect our bags, they then aranged a Lyft to the airport. Fantastic service. Will definately stay here again next time we are in Phoenix. One more thing- if you are staying in Phonix check out the Hall of Flame fire fighting museum. Fantastic exhibits from all over the world throughout history but the most poignant must be FDNY Rescue truck 4 involved in 9/11 during whcih sadly all the crew perished in the line of duty.