We had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.
This hotel exceeded all our expectations in terms of quality, luxury and service. The hotel is a short drive from the local airport and is perfect for safari. We used it as a base to visit different sections of KNP. We really enjoyed the stay and would love to come back. The facilities at the hotel are excellent and very comfortable. Highly recommended.
the Location was great and the restaurant staff were friendly and provided us good service, which is unfortunately the two positive parts of our stay.
when we arrive, the reception experience was very poor. No Information was given about the lodge or breakfast until I asked, and we were not even accompanied to our room. The condition of the room was disappointing. The shower and floors were dirty to the point where you could not shower without wearing flip flops. Housekeeping was also below standard. During our 2-night stay, the room was not properly cleaned, the bins were not emptied, dishes were not washed properly and both the bathroom and floors remained dirty. Only the beds were made. This was a very disappointing experience.
ゲゲストthe Location was great and the restaurant staff were friendly and provided us good service, which is unfortunately the two positive parts of our stay.
when we arrive, the reception experience was very poor. No Information was given about the lodge or breakfast until I asked, and we were not even accompanied to our room. The condition of the room was disappointing. The shower and floors were dirty to the point where you could not shower without wearing flip flops. Housekeeping was also below standard. During our 2-night stay, the room was not properly cleaned, the bins were not emptied, dishes were not washed properly and both the bathroom and floors remained dirty. Only the beds were made. This was a very disappointing experience.
NNicyWe had an amazing time at Shangri-La. All the staff members were extremely helpful and friendly. They did everything they could to make our stay memorable. I honestly can’t name the best staff member as they were all incredibly helpful. The breakfast was really good and the restaurant has a varied menu with tasty dishes and a good wine selection.