KKothaPros:
Amazing location close to Shajiabang.
Serene and calming environment.
Very fashionable facilities that are spotless.
Very good food.
The takeout robots are awesome and when they are over-capacity, the front desk brings you the food
Friendly and attentive staff
The fancy hairdryer and the warmed toilet seat was amazing.
Shower pressure was impeccable (but you take these things for granted at 4 star hotels...)
TV software is very good, and you can easily stream stuff
Cons:
No English Signs / No communication with staff. Translation app helps a bit , but there were some misunderstandings and a difficulty to find the hotel lobby as there was no clear signage. Very good intentions though from staff, and you can't expect everyone to speak English. But having at least one person speaking English, as well as having billingual signs everywhere are important to ensuring that foreign guests feel more comfortable without having to always reach for their phone
Different understanding of privacy: the housekeeping always knocked despite having Do Not Disturb on. I had to be mindful of them, which kinda stressed me.
2nd floor lake view feels exposed. My room was facing a public walking path into the reserve, and although not much traffic was happening, people could see me. Ideally the windows can be tinted to prevent this.
Wifi is slow and not able to meet needs. Limited at around 10 MBPS (without vpn) and always buffered, but was good for basic stuff
Bad soundproofing. You can hear what is happening in your neighbors
Constant alarm sound from the door latch. If you open your door while having it on, it makes a very loud alarm sound that is good because it deters crime, but it's annoying to hear it on accident while other people have the same issue. at lots of times
Weird floor plans. at 2nd floor where the rooms are, you can get lost very easily. same at first floor which I accidentally went into the restaurant.
Smell of smoke coming when AC is off from other rooms. perhaps more smoke detectors can be placed to deter this while fining violators, as well as isolating the AC system per room a bit more...