Todos fenomenal, al subir a la habitación teníamos dos camas individuales i lo comenté en recepción que había pedido una de matrimonio y rápidamente nos buscaron solución, con desayuno incluido que era buffet a la carta todo genial y pudimos comer todo lo que quisimos , volvería a repetir.
Lo que no nos gustó es que la cafetería no está abierta por la mañana y te obligan a hacer un desayuno de 20 € cuando yo en realidad solo quiero un café con leche.
La camas solo tienen enchufe a un lado, por lo tanto lo representa no puede cargar su móvil ni nada .
The service was adequate but “not with a smile”. Seemed more like a truck stop motel.
However we enjoyed the evening meal which was very good. The breakfast was basic and only cold food.
However it was close to Javalambre skiing which suited us fine.
Personal muy educado y ayuda en todo lo que puede y más. Las habitaciones amplias y tranquilas,lo único que podría poner malo es que son dos camas pequeñas en una grande y eso se nota un poco. Pero por lo demás genial. La cafetería,las cocineras y camareras majisimas. Precios que están muy bien. Volvería sin duda.
Lo único que las peticiones antes de ir, las envié días antes de ir al hotel y nunca fueron respondidas. Es lo único malo que podría poner.
DDavid OhanaThe staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.