The staff felt unfriendly from the start. Their attitude was cold and rigid. There was no sense of warmth or welcome. Interactions felt uncomfortable. I couldn’t wait to leave.
Booking anything was overly strict. The pool and restaurant required rigid time slots. It didn’t feel like a vacation. It felt controlled instead of relaxing. The rules took away the enjoyment.
At the restaurant, I wanted to look around and admire the design, but I was told to stay seated. It felt patronizing and unnecessary, like being treated as a child. I’ve never felt this uncomfortable before.
Only at checkout, I was told the pool cost extra. This was never clearly mentioned before, but regardless of this ”misunderstanding”, for a five-star hotel to charge extra for using the pool is very disappointing. It felt cheap and not what you expect at this premium level.
The hotel is beautiful and the food was delicious. Unfortunately, the staff ruins the experience, and their attitude overshadows everything else. I recommend to visit it if you're passing by the area, but I wouldn’t recommend sleeping here at all.
El hotel está en excelentes condiciones. La ubicación es ideal para mi intención, la habitación amplia, sólo poco iluminada si hay que poner un pero, y al baño no le faltaba ni un perejil. Muy contenta.
Location: The hotel is well-located, with many restaurants nearby. It’s about a 15-minute walk to the main attractions, making it quite convenient for getting around.
Service: The service is average—nothing particularly enthusiastic as rumored, but no major issues either.
Facilities :The facilities are generally okay, but the comfort of the mattress leaves something to be desired and could use improvement.
Cleanliness: Cleanliness is acceptable, with no significant problems noted.
Pese a que no me reintegraron el precio de la habitación por haber hecho una reserva erroneamente, sigue siendo uno de mis hoteles preferidos en Zaragoza por su relación calidad/precio y sus cómodas habitaciones