A lovely traditional country house hotel. The public rooms were just what you expected, old world charm, the food excellent but the best asset was the friendly and helpful staff. Unable to comment on bedrooms as we were in an accessible room which wasn’t great, good parking though. Needs attention to basic customer requirements, overall a great few days
Room old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful
Good location, No room service available. The location is good and accessible near the city centre but the room was not sound proof enough and there was noise from the surrounding street coming into room even at fourth floor which was annoying.
Best Western Walworth Castle Hotel looks like you’re about to stay in a medieval fortress, but the experience is closer to a slightly ******* Premier Inn with turrets.
The castle exterior is genuinely impressive. The inside feels like it was last renovated during the English Civil War. Creaky floors, questionable décor, piggy smell breakfasts and recepcionist smile thicker than the castle walls.
That said, it’s strangely charming in the same way old pubs and abandoned stately homes are charming. Not luxurious, not modern, but definitely memorable.
Absolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
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JJohnDeer62Best Western Walworth Castle Hotel looks like you’re about to stay in a medieval fortress, but the experience is closer to a slightly ******* Premier Inn with turrets.
The castle exterior is genuinely impressive. The inside feels like it was last renovated during the English Civil War. Creaky floors, questionable décor, piggy smell breakfasts and recepcionist smile thicker than the castle walls.
That said, it’s strangely charming in the same way old pubs and abandoned stately homes are charming. Not luxurious, not modern, but definitely memorable.
Ccynthia goThe room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
匿匿名ユーザーVery nice and historical hotel, quite a bit of a walk to get to our room though. Also had issues with the stairs in the hallways, quite inconvenient to get our bags to the room
ゲゲストRoom old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful
SSM1THBrilliant hotel, very clean and the staff were exceptionally helpful (especially since we had two little ones—they couldn’t help us enough). The room was lovely and had thoughtful luxuries like a coffee machine and premium toiletries. A fantastic, stress-free stay for the whole family! Will definitely be returning again.
ゲゲストAbsolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.
ゲゲストAmazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.