The room has been refurbished since my last stay back in 2014, which was a nice improvement. The location is a big plus, right in the heart of Kuantan and very convenient.
Staff were okay overall, and they took prompt action whenever there was a complaint.
The biggest downside was the water issue. There was no water at all. I’m not sure whether it was due to a Kuantan-wide water disruption or a problem within the hotel itself, but when I called reception, the response was simply, “Haah, air tak de.” Honestly… that was quite shocking. No explanation, no reassurance, just that.
Good location and improved rooms, but the water issue and handling of it really affected the stay.
Decent rate, interesting design, but the 5-star rating is not on par international standard. It has all the facilities, but needs more improvement on service and maintenance. We waited for 1.5 hours for check-in!? The competitive rate and the mountain view are the main hits of these hotels.
JJohn.HoDecent rate, interesting design, but the 5-star rating is not on par international standard. It has all the facilities, but needs more improvement on service and maintenance. We waited for 1.5 hours for check-in!? The competitive rate and the mountain view are the main hits of these hotels.
ゲゲストDe huisjes zijn iets minder mooi dan op de foto's. Het is een mooi terrein. Goed ontbijt. We hebben behalve de apen die op het terrein lopen geen dieren gezien.