イギリスバークシャーで、朝食のあるホテル

ヒースロー空港からも近くて、ターミナルからもバスは頻繁に出ているおかげですごく便利です。夜遅くに着いて翌朝に車を借りるために利用させて頂きました。朝食ビュッフェはホリデイインエクスプレスのスタンダードなものです。

We stayed here because it had a pool and we enjoy a swim and breakfast was part of the deal. Even though we forgot to mention mobility issues the staff changed our room without an issue. The hotel was cool and so was the room, and that was without using the air conditioning. There is no lift so bear that in mind. The breakfast had a good mix of cooked English and you can have your eggs cooked as you want them. I asked for a decaf flat white and one was made for me. A bigger mug too, the usual ones are a bit small. There is fruit, plain yogurt, ham and cheese slices and olives so something for everyone. The staff are friendly and helpful and went to get more pastries for us when they had run out. If a coach tour is in then make sure you don't arrive too late, as a lot will be gone. The food wasn't greasy and we enjoyed the variety. We used the pool and there are men's and women's changing but no disabled facilities or family changing areas. Be aware of that although there is one larger changing room most of the space and showers are open. You will need a pound coin if you want to lock your locker, but we mainly swan in the morning and there were only one or two others in the pool. It's a spa pool so not too deep. There is a gym room too, but I didn't use that. The usual work out equipment was on display. You can also book spa treatments but those are extra. Pool and gym free to guests. We would gave tried an evening meal but there was a hotel power cut and so we left early. We would definitely use this hotel again, we slept well and the bed is comfy with usb charging sockets and proper reading lights near the bed. The bistro-like round table and two chairs were much appreciated. Parking us £5 a day, which us cheaper than some hotels. There is also a hairdryer and iron in the room and the TV has modern with Freeview channels available. The bar area has comfortable seating and was showing the matches as well as the news in the morning. No subtitles though, which would have helped. As I said the only criticism was that our sink was cracked, and didn't hold water well and there is a bath shower, rather than a walk in shower unit.

Absolutely brilliant hotel, fantastic staff who couldn't do anymore for visitors, clean rooms and clean common areas, plenty of activities to occupy the kids during the stay and plenty of refreshments during the day including good breakfast and dinner options. We used the pool twice a day during our stay, visited the arcade and outside park / nature trails and outside games section and neither of my children wanted to come home. I 100% recommend this hotel to everyone and will definitely be visiting again!

It’s fantastic location and very easy access to restaurants. The room is a bit old. A bit dusty and I found two hairs in the duvet and one towel. A bit annoyed. Strangely I was waken up both days, one by the cleaner at 9:20 am (I opened the door and asked if he can come back later but he suggested he will finish by 1 pm - and assume I will just leave the room with my pyjamas and let him clean) and the second day a wake up call at 6 am to my room which I didn’t request one. It caught me a bit by surprise, considering it should be one of the better hotels.

Room was on ground floor with two queen beds, (I only needed one), tv off button didn’t work, the room is very old and dated and is in dire need of a refresh. Premier inn has nicer rooms !! Menu is very overpriced, vegan burger fries and a coke £35!! I would not stay here again at least not until it has a refresh, it’s just seems worn out and old in the room I was in

Adequate hotel for the price. Mattress and pillow were slightly uncomfortable. Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.

最初に対応してくれた受付係はとても親切だったのですが、その後、チェックインの際に同僚に頼まなければならず、その対応も非常に失礼でした。エグゼクティブルームを予約していたにもかかわらず、直接予約していないためエグゼクティブラウンジは利用できないと言われました。全くの嘘っぱちです。部屋に戻り、ヒルトンカスタマーケアにすぐに電話したところ、エグゼクティブラウンジを利用できることを確認してくれたので、受付に戻りました。 ホテルはとても快適で、部屋は広く、ベッドも快適で、バスルームにはシャワーとバスタブがありました。エグゼクティブルームでも水が無料ではなかったので少しショックでした（1本2.50ポンド）。 エグゼクティブラウンジは良かったのですが、数年前に宿泊した時と比べてサービスが大幅に削減されていました。冷蔵庫はほとんど一日中空っぽで、スナックも補充されていませんでした。汚れたカップが至る所に散乱していました。夕方のスナックは良かったのですが、以前に比べると量が減っていました。ただ、スピリッツとプロセッコは良いサービスでした。 エグゼクティブルームの宿泊客はレストランで朝食を楽しめます。種類も豊富で、ほとんどがビュッフェですが、*料理やオムレツは注文を受けてから調理してくれます。コーヒーも美味しいです。 スタッフは全体的にとてもフレンドリーで親切です（初日の受付係を除いて）。3泊しましたが、とても満足しました。 ターミナル5からホテルまではシャトルバスがあり、料金は1人6.80ポンドです。ホテル前の道路に停車する5番バスにも1.50ポンドで乗ることができます。2泊以上滞在する場合は、ウィンザー、レゴランド、スラウ、ハウンズロー（ロンドン中心部への地下鉄利用）行きのバスがあります。

Nice and clean hotel. The accommodation is a bit further from the train station, but it’s still a 15-minute walk—a pleasant stroll past some charming little houses

私は本当に滞在を楽しんだ。長くて疲れた一日の後にかなり遅く到着しましたが、アンナマリーと呼ばれたと信じる受付係は、信じられないほど歓迎してくれて親切でした。彼女は本当に私を助けるために余分なマイルを費やしました、私は本当に感謝しました。部屋はとてもきれいで、サービスは効率的で、全体的にとても快適で快適な滞在ができました。

I had a wonderful experience staying at the hotel. The facilities were well-maintained, the atmosphere was welcoming, and the overall service was of a very high standard. I would especially like to commend Kiran at reception for her outstanding professionalism and support. She ensured that our check-in process was seamless and efficient, addressing everything with a warm and courteous approach. Her attention to detail and commitment to providing excellent customer service truly enhanced our stay. Overall, a great experience, and I would highly recommend this hotel.