Location was good with good breakfast spread. Hotel amenities are lacking no proper lighting, no phone and fridge. Room size is good but place nearby has a mosque which has early prayer and a Cockerell that crow nonstop.
Service is not up to standard at the breakfast place as table I was sitting had a table that was wobbling and a l when I told the waiter about it he tried but couldn't fixed the issue and simple walk away without correcting the issue.
Bag area was too slippery and causes me to fall during one of the bath injuring my but and hand in the process.
Besides those issues I think the hotel is worth the money I paid and generally place is a good stay but improvement to service attitude need further improvement.
⭐️⭐️⭐️⭐️⭐️ Wonderful Stay at Bintan Pearl Beach Resort!
Our stay at Bintan Pearl Beach Resort was truly excellent! 🌴
Before arriving, we were a bit unsure since the resort is located farther from both ferry terminals — but once we got there, we realized it was absolutely worth it. If you’re looking for a peaceful, relaxing weekend away from the crowds, this place is a hidden gem.
The staff and driver were incredibly warm, helpful, and always ready to assist. We also joined their guided tours, which turned out to be much more affordable and personal compared to online options. The breakfast was delicious and satisfying, adding a great start to each morning.
Overall, we had a wonderful and memorable stay — highly recommended for anyone seeking tranquility and great hospitality in Bintan. 🌺
GGenaTanI stayed at the hotel from 12 to 15 October and was very pleased with my experience. The room was spacious, clean, and well-maintained, with excellent bathroom amenities. The staff were all friendly, courteous, and helpful throughout my stay, which made the experience even more enjoyable.
The only shortcoming was on the first night when I noticed that the bedsheet had some stains. However, the housekeeping team responded promptly and replaced it with a fresh set immediately. I truly appreciate their quick response and professionalism in handling the matter. Overall, I was very satisfied with my stay and would be happy to return in the future.