I was very disappointed with customer service. I have sent email requesting early Check In but no one bothered to respond back.
During check in, full payment was made but during check out they charged me again for accommodation as they don’t have record that I have made payment. They took so long to verify that.
If I don’t remember that I have paid at check in time
I could have end up paying twice 😀
Very big hotel, located close to the airport. Has a rooftop view, with restaurant and outdoor swimming pool. The planes landing and taking off can clearly be viewed from the rooftop.
T1 is on a walking distance, where there are multiple options for food. Note: outside food is not allowed in the hotel!
Rooms were nice and clean, a bit outdated in aesthetics, but nothing worn out or too old.
ゲゲストOur recent stay at JW Marriott Mumbai Juhu was marked by contrasts, but ultimately the positives outweighed any shortcomings.
Upon arrival, we encountered some hiccups with room allocations, which resulted in having to move between rooms multiple times within the first few days as we tried to get 2 rooms together. This was a bit disappointing as we had hoped for a smoother start to our stay. However, once settled into our proper rooms on day three, we found them to be comfortable, albeit starting to get a tad dated we felt. Although we had 2 Seaview rooms, due to the hotel layout and depending on where your rooms are located, you may only get a restricted partial sea view, which I must say was a bit of a let-down.
The true highlight of our stay undoubtedly was the breakfast experience at Lotus Cafe. It was nothing short of exceptional, with an array of options that left us spoilt for choice. The live stations where chefs prepare customized orders were excellent, ensuring each meal was tailored to our liking. The service during breakfast was exemplary, with attentive and friendly staff catering to our every need. Although, when it gets very busy, our orders were occasionally forgotten. However, the overall quality of the food and service co****sated for these minor lapses.
The hotel's location is a major plus point. It's just a short walk away from Juhu Chowpatty, which allowed us to explore the vibrant surroundings and indulge in some authentic street food. For movie fans, a visit to Amitabh Bachchan’s house (“Jalsa”) is also a short walk around the corner.
Final minor thing was we weren’t offered their special welcome drink which I believe is customary. I think this was because we arrived early in the morning, but it would have been nice to be offered this for this calibre of hotel irrespective of the time.
In summary, while there were initial challenges with room allocations and occasional lapses in service, the unparalleled breakfast experience and convenient location make JW Marriott Mumbai Juhu a standout choice for travellers seeking a memorable stay in Mumbai.
EEnkokoThere weren't many restaurants nearby, so we often had dinner at the hotel.
The hotel staff were all very kind.
The doors must have been thin, because conversations in the hallway were quite audible.