「We stayed here for 5 nights, and overall, the hotel was okay. There were a few areas that could be improved.
The main issue was the centralised air-conditioning system. While we could switch it off from the room, turning it on and adjusting the temperature required us to call the front desk. Unfortunately, the telephone in our room was not working, which made this inconvenient. We also experienced frequent power interruptions throughout our stay, with the electricity switching on and off several times.
On one occasion, we requested room cleaning, but it was not done. Even when the room was eventually cleaned, basic amenities such as toilet paper were not replenished.
These issues are manageable, but addressing them would certainly improve the overall guest experience.
If you choose to include breakfast, guests are offered only 2 set meal options, and the same options are served throughout the stay. The selection can get repetitive if you’re staying for several nights, so hopefully the hotel can consider adding more variety to the breakfast menu.
A special shoutout to all the front desk staff, especially Mr Mir, who went the extra mile to assist us with our food deliveries, checkout, and other requests. His helpfulness and warm service were truly appreciated.」
Clean rooms, great service and an amazing breakfast. The station that makes you thosai, paranthas, or even pancakes was amazing! Would stay here again.
Our stay at SureStay Heritage Walk Amritsar was truly memorable.
The hotel boasts an excellent location — just steps away from Harmandir Sahib, making it incredibly convenient for multiple visits, especially for early morning or late evening darshan. Being situated in the heart of the heritage walk area also means you are surrounded by vibrant streets and what can only be described as a true food paradise.
The rooms were impressively spacious, clean, and very comfortable — a pleasant surprise given the prime location within the old city. Check-in was smooth and efficiently handled, setting a positive tone for our stay.
A special mention to Sarjan, Sohail, and Gurmeet — the concierge team — for their warm hospitality and attentive service. Their helpfulness and cheerful attitude made a real difference to our experience.
The restaurant at SureStay was outstanding. Kudos to the chef and the restaurant managers who ensured that meals were freshly prepared and served straight from the oven. Every dish was flavorful and satisfying, reflecting genuine care in preparation and service.
Overall, SureStay Heritage Walk offers comfort, convenience, and heartfelt Punjabi hospitality — an excellent choice for anyone visiting Amritsar.
New, modern property close by the airport, stayed here to enjoy the serenity of the surrounding and escape the hectic ”chowks” of amritsar. Beautifully appointed rooms and bathrooms with quality toiletries. Bedding was very comfortable. Service was excellent on all departments, food and breakfast was great