Я не понимаю восторженных отзывов об этом отеле! Ванная комната ужасно маленькая невозможно развернуться, душевая кабина тоже очень маленькая и вся вода из нее вытекает на пол, там образуется лужа и это ужасно! Что еще хуже , вода в номере идет холодная, мы дважды за вечер позвонили и сказали об этом, после чего она пошла немного теплая, но на следующий вечер она снова шла холодная , не теплая , а именно холодная!!! После уборки из 5 положенных полотенец положили почему то 2 больших и все, пришлось снова звонить и просить! тапочек в отеле нет, а по холодной плитке ходить крайне не комфортно!
PROS: Nice location, close to the railway station. Easy to get to historical sites. There are plenty of shops and restaurants around. Rather clean rooms.
CONS: Way too noisy. No noise cancelling at all. You can perfectly hear your neighbours, reception, people walking down the street, cars beeping 24/7 etc. As if you were sleeping outside. Shower bath is quite small (around 0.75m x 0.75m), which was okay for me, but some would probably not fit in. High and hard pillows
AAobfoodieGreat hotel with an international vibe ; doesn’t feel like Morocco/ Marrakesh once you get to the rooms though. It’s a little bit far from the Medina (about 45 min walk) so we took a taxi back and forth almost each time.
- the breakfast buffet was 5/5 really awesome and lots of choices .
- rooms have been renovated and changed so pictures online are wrong . We asked for a room change and got it right away.
- there are 2 areas with pools , it your room is in building 3 you don’t have the right pool view unless you want peace and quite .
NNatasha Audina SI love the ambience, the decor and above all, the service that this riad has given from the moment we arrived until we checked out. The staff member that greeted us was very helpful and informative, and there were two night shift members who were incredibly helpful arranging our early breakfast (because we had to leave super early) and accompanied us to show the safest way to the square at the crack of the dawn. Even when we got lost on our way to the riad, the staff member also picked us up and helped us with our belongings. I would definitely recommend this riad to friends or family who want to make a trip to Morocco, especially Marrakech!
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.