Betten waren bequem, das Zimmer ausreichend groß. Lage ist super - nicht zu weit von der Altstadt entfernt.
Leider haben wir für 2 Personen nur ein großes Handtuch und ein kleines Handtuch bekommen, Handtücher für den Pool waren auch keine vorhanden.
Die Dusche hatte wenig Druck, auch die Löcher der Duschbrause waren wohl teilweise verstopft.
ゲゲストHorrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
ゲゲストAmazing stay – Highly recommended!
This hotel was absolutely wonderful. The views from inside were stunning, and the staff were incredibly kind and helpful. When they found out it was my first time visiting Mexico, they brought out a map of the city and went above and beyond by marking all the key spots — including what to see, opening hours, entrance fees, and how to get there.
They also recommended several authentic Mexican restaurants to try, giving me plenty of great options. On top of that, they provided detailed advice on how to travel around the area — including transportation tips and fair prices — which really helped me feel safe and confident exploring.
Their hospitality completely changed my perception of Mexico and made me feel very welcome. If I ever return to Valladolid, no matter how many times, I’ll definitely stay here again!
AAntonioEs un hotel bastante Nuevo cerca del museo maya, una piscina en la azotea. El desayuno es un punto fuerte aunque el gym es muy básico. También tiene una lavandería bastante práctica
HHazel AxfordThe staff and the hotel were wonderful! I was travelling as a solo female and I felt very safe and well taken care of. The location is perfect, it’s next to
the avenue of all the best restaurants and a short walk to the historic center. The air con in the room was an absolute blessing (Merida is hotttt!), the room felt really luxurious and the pool was a welcome necessity in the heat. I’d happily recommend Casa Tavera to everyone and anyone.