ゲゲストGreat Breakfast and Friendly Staff, but Poor Communication on Facilities
I have mixed feelings about my 3-night stay. While there were some high points, the handling of basic facilities and staff communication led me to give a 3-star rating.
The stay started strong with Jill at check-in, who was incredibly friendly and welcoming. I also really enjoyed the free daily breakfast. it was delicious, and having a machine for freshly ground and brewed coffee was a major plus. The room itself was comfortable, though I did have some technical trouble trying to cast from my phone to the TV.
My main issue was the laundry situation. Upon arrival, I was told the machines were out of order and directed to a local laundromat (a 5-minute drive). Unfortunately, that laundromat was constantly full and a total waste of time.
What frustrated me most was seeing other guests using the hotel’s ”broken” machines. When I called to clarify, the staff member was quite dismissive, insisting there was an ”out of order” sign on the door. I was staying literally next door to the laundry room and can confirm there was no sign there for three days. A handwritten note only appeared the next morning after my complaint. Being told I was wrong when the evidence was right in front of me was very disappointing.
I also noticed that access to the breakfast area seemed uncontrolled. It felt like anyone could walk in off the street and eat, which raised some questions about guest-only security and value.
Overall: A decent place to sleep with a good breakfast, but the management needs to work on honest communication and facility maintenance.
ゲゲストThe check in was appalling. The receptionist must’ve taken classes in ‘couldn’t care’. Shame we interrupted whatever it was that was more important than providing a civil welcome to a couple of guests.
In contrast the breakfast and room cleaning staff were on a different level - brilliant service and friendly.
Sadly it’s the first impression that lasts - and being made to feel as though you’re a total inconvenience when you arrive is utterly crap.
ゲゲストWhen we first arrived to the hotel we were amazed at the location, you can’t get any closer to the park entrance than this, literally steps away. The check in process was fast and easy. The room and the property itself beautiful and very well maintained, most importantly it was clean. The room was big and had a kitchen which is always nice when traveling with little ones. And they have laundry on site as well. The pool is small but nice and had an amazing view.
The only negatives I have about the hotel is that there is no gym, no room service, and the hospitality could have been better. I was considering staying another night and there was rooms available but decided to check out after all, I called and asked for a late check out and the receptionist rudely denied our request stating they didn’t have enough housekeepers and therefore could not accommodate late check out, Not even an hour. If they were not sold out and had lots of rooms to clean, why wouldn’t late check out be allowed? When I did check out it was fast and easy but they did not seem to appreciate our business. Only stating you will get an email receipt. No “thank you for staying with us and we hope you return”. None the less, if we return to visit Zion, which I am sure we will, we will definitely stay here again.