Modern apartment for 6 in city center

Matcha Suites by Greenbrook

"On the day of check-in, after the scheduled check-in time, we had still not received any information regarding the access code to the property. After numerous unsuccessful attempts to contact the phone numbers provided, which were either unavailable or non-existent, we eventually managed to find another number through Google and contacted the property via WhatsApp. To our surprise, we were informed that they had no knowledge of our reservation and that they had not noticed it because they had never received bookings through Trip.com before. We do not understand how this could happen, but as guests, we should not be affected by the property's internal issues. The property then offered us accommodation at a different address, claiming it would be an upgrade. However, upon arrival, we discovered that only one room was available, despite the fact that our reservation was for two rooms. After considerable discussion with the manager, an agreement was reached whereby we would stay in two separate rooms for the first night and in one room with extra beds for the second night. In addition, the property agreed to refund 50% of the amount paid. Approximately one hour later, after we had left for a short period, we returned to find that the manager had decided to remove our belongings from the second room without our consent. We were informed that we would now have to spend both nights in a single room with extra beds because there had been a last-minute reservation. As a result, the agreement that had just been reached was not respected. Throughout this experience, we faced repeated changes, lack of communication, and a service that was substantially different from what we had booked and paid for. We reserved and paid for two rooms, but this service was never provided. Although the property refunded 50% of the original reservation amount, we do not believe that this adequately compensates for the significant inconvenience, stress, wasted time, and the fact that the accommodation delivered was materially different from what was advertised and booked."

Greenbrook Homes - Black Suite

4SEASONS - CRIMSON Autumn Suite

"The room is very nice. Getting into the room is the problem. The passcode we got for the room didn't work, and non of the numbers which were given to contact the hotel worked. We spent about an hour and a half back and forth calling around before trip.com's customer service helped us get into the room. The room didn't feel clean. Namely, the bathroom had something in the drain(see picture) when we arrived. The hallway was very audible, which meant that for the entire morning, you will be awakend by the sound of people coming and going, as well as the annoying beeps from the door locks (if they work that is!)."

4SEASONS - VERMILLION Autumn Suite

"Never agin!"