投稿日:2025年8月21日
Tinsae
I had an amazing time , the staff is very friendly and supportive, there is also a tour guide name Owen, he is amazing , he showed us around.
Even though the breakfast buffet is great, it was same throughout the time I was there.
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最低料金(1泊):US$50
投稿日:2023年12月5日
O.N.A
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
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最低料金(1泊):US$296
投稿日:2025年10月12日
Henno K
Comfortable stay in a nice location. WiFi was often not working so that wasn't so great for a foreign traveller without a local SIM, but the rest was really nice.
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最低料金(1泊):US$66
投稿日:2025年12月28日
匿名ユーザー
Room: spacious, clean and comfortable. Our room was on the highest floor and it was quiet. If you’re traveling with an elderly, just be cautious as the shower floor is extremely slippery. One downside is that water pressure and temperature is not very stable.
Location: situated in the heart of CBD, it’s a fairly safe area. Parking available for hotel guests and shuttle available to V&A Waterfront
Staff: Front desk and lobby staff are friendly and welcoming. Security at the hotel and parking were also very friendly and helpful. Most staff at the restaurant were not as friendly (most but still a few staff was friendly and helpful and provided great service)
Staff often forget guests’ drink orders as 2 days in a row, we did not get our tea during breakfast. I also ordered a cappuccino while waiting in front or the coffee machine however I was forgotten as well. I was better off making my own coffee.
Breakfast: They served standard American style breakfast with selection of fruits, pastries and salads. Their hashbrowns were my favourites! If only the food can be a little different everyday, we stayed there for 4 days and had the same food everyday.
Overall, we enjoyed our stay room but restaurant staffs’ service and attitude can be improved.
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最低料金(1泊):US$81
投稿日:2024年6月21日
situwinnie
このホテルは戦略的に位置しており、テーブルマウンテンとライオンロックの美しい景色を楽しめる角部屋を予約しました。朝食も種類豊富でとても満足です。
ホテルには美しい環境と温かく思いやりのあるサービスがあり、リラックスして過ごすのに最適な場所です。
唯一残念なのは、部屋が少し古いことです。ホテルが時間内に装飾して更新できることを願っています。
価格は少し高めですが、ホテルのサービスの質は非常に優れており、お金を払う価値があります。
ホテルには設備が充実しており、プールやジムも充実しており、フィットネス好きな友人に勧める価値があります。
ホテルの朝食ビュッフェの雰囲気はとても良く、ウェイターさんも熱心で、料理の種類も豊富で、味も本格的で、食べるたびに幸せな気持ちになります。
フロントの受付の対応が少し遅かったですが、チェックインの際のメッセージの確認に時間がかかりました。サービスの効率を改善していただければと思います。
全体的に、このホテルは非常に良い印象を与えてくれたので、次回もここに滞在することを選択します。
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最低料金(1泊):US$161
投稿日:2025年10月6日
Ian Charles
Close to the airport with free shuttle. Clean rooms and good food. Friendly and efficient staff. Ideal for layover when you have an early flight the next day
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最低料金(1泊):US$102
投稿日:2025年6月30日
M251664****
素晴らしいです。環境もとても良く、部屋からの眺めも素晴らしいです。
素晴らしいです。環境もとても良く、部屋からの眺めも素晴らしいです。
素晴らしいです。環境もとても良く、部屋からの眺めも素晴らしいです。
素晴らしいです。環境もとても良く、部屋からの眺めも素晴らしいです。
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最低料金(1泊):US$63
投稿日:2025年10月5日
匿名ユーザー
I have requested to be away from the lift but they denied to give me a room next to the lift
It’s ridiculous
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最低料金(1泊):US$153
投稿日:2025年7月11日
Jason2023
Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
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最低料金(1泊):US$78
投稿日:2025年11月26日
KZYYY
2度目の宿泊でしたが、スタッフが親切でした。スーパーなど買い物に便利な場所ですが近所のBAR?が夜中に騒がしかったです。大きな共用冷蔵庫がキッチンにあり便利でした。
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最低料金(1泊):US$12