ソフィアの人気カジノホテル

「The hotel has a spa and fitness center. Compared to Western European spas in hotels, here you might receive one towel if you ask at the spa reception. Otherwise there are no others on disposal and there is no water dispenser. You have to buy it or bring it with you. The saunas could be more clean, especially the steam sauna, which was very dirty in the evening. To swim in the pool you need to buy a swimming cap. The food at the breakfast was very delicious, compared to other experiences I made in Sofia. It could be maybe different every day, because the only difference was how the potatoes were prepared. In any case, you have a variety of food to eat and you will not be hungry. I was in another Ramada hotel and this one was on a lower level than the one in Bucharest and needs a renovation in the rooms or in the restaurant. The chairs were dirty there.」

「The hotel has a great location in the centre of the city and is great for tourism. Great food in the restaurant for breakfast and throughout the day. Staff in the restaurant and hotel were friendly and helpful. Nice stay for six nights.」

「Had an Amazing experience. The hotel was located right next for the metro station. The staff was friendly, helpful and kind. The rooms were spacious with great facilities like towels, shower gels, kettle and tea, and many other things. Comfortable beds. Very nice breakfast as well with good variety. And the view from the hotel was amazing as you can see in the pictures.」

「Очень чистая комната,в номере был чайник и чашки,」

「Hotel is good, service leaves much to be desired. We arrived at the hotel at 2 p.m. and asked on reception if the room is ready (normal check-in at 3 p.m.). The answer was that the room will be ready by check-in time (3 p.m.). We came to the reception at 3 p.m., our room was not ready. The reception lady asked ask to wait 10-15 min. We came to the reception at 15:30, the room was not ready. The lady apologised and asked us to wait 15-20 min maximum. We came at 16:10 - the room was not ready. On my question “when will it be ready?” I’ve got the answer “I don’t know”. I asked the lady to call to the floor responsible/cleaning supervisor and clarify. The answer was “ I already called them, they also don’t know”. I got angry as nobody could tell me when we can expect the room ready. After I applied to their manager, the key was provided to us in 5 min. The room was not so bad, but in the bathroom there was strong sewage smell that stayed in the room for the whole night.」

「Hotel Anel in Sofia boasts spacious rooms and a central location, but the service leaves much to be desired. Staff often come across as indifferent, with reports of unresponsiveness and rude behavior. Issues like delayed room readiness, poor cleaning standards, and inconsistent amenities detract from the 5-star experience. Improvements in customer care are needed」

「The attitude of the receptionist was unprofessional, rude and unacceptable. For one hour, the whole hotel didn’t know how to charge my credit card, as their credit card machine doesn’t follow EU rules for 3D security, thus jeopardising clients’ private data. I wasted a full hour on the phone with my bank, only to find out that the hotel doesn’t follow rules on how to securely handle credit card data. The management kept telling me that it’s my fault, despite the fact I never before have had problems with card payments before. Breakfast food was decent, with a choice between a couple of set menus. The hotel was clean, rooms were quiet, and it was situated and in a convenient location, within 3-4 minutes from the nearest metro station. Some of the photos on their site are dated, as the interior is different now.」

「わかりましたホテル。奇妙な装飾。それは有名な日本の建築家によって建てられたソフィアの古典でした。彼らはまだ素敵な日本庭園を保ちました。レストランもいいです。朝食は十分で、豊富ではないと思いました。地下鉄に近く、素晴らしい景色。」

「The hotel was amazing best i’ve ever stayed at It was our first anniversary and my girlfriend really loved the room and everyone was very nice and helpful we would definitely be back」