ソフィアの人気カジノホテル

「The hotel was fine for the price. Staff were very helpful, the view of the city was amazing. The bed was okay, there was no overhead lighting. One had to use lamps. The fridge in the room was nice to have but noisy. I unplugged it at night. It kept the contents cold by the next morning. Daily house keeping, metro just outside and a shopping mall across the road. There is Burger King, KFC, Subway if you are craving Western food. Basic amenities but clean and comfortable.」

「It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better. Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.」

「ホテルは良いですが、サービスには到底及びません。午後2時にホテルに到着し、受付で部屋の準備ができているか尋ねました（通常のチェックインは午後3時）。答えは、チェックイン時間（午後3時）までには部屋の準備が整うというものでした。午後3時に受付に行ったところ、部屋はまだ準備ができていませんでした。受付の女性は10～15分待つように言いました。15時30分に受付に行ったところ、部屋はまだ準備ができていませんでした。女性は謝罪し、最大で15～20分待つように言われました。16時10分に到着しましたが、部屋はまだ準備ができていませんでした。「いつ準備ができますか？」と質問したところ、「わかりません」という答えでした。女性に、フロア責任者/清掃責任者に電話して明確にするよう頼みました。答えは、「すでに電話しましたが、彼らもわかりません」でした。誰も部屋の準備がいつできるか教えてくれないので腹が立ちました。マネージャーに申請したところ、5分で鍵を受け取りました。部屋自体は悪くなかったのですが、バスルームには強い下水の臭いが漂っていて、一晩中その臭いが残っていました。」

「Hotel Anel in Sofia boasts spacious rooms and a central location, but the service leaves much to be desired. Staff often come across as indifferent, with reports of unresponsiveness and rude behavior. Issues like delayed room readiness, poor cleaning standards, and inconsistent amenities detract from the 5-star experience. Improvements in customer care are needed」

「The hotel has a spa and fitness center. Compared to Western European spas in hotels, here you might receive one towel if you ask at the spa reception. Otherwise there are no others on disposal and there is no water dispenser. You have to buy it or bring it with you. The saunas could be more clean, especially the steam sauna, which was very dirty in the evening. To swim in the pool you need to buy a swimming cap. The food at the breakfast was very delicious, compared to other experiences I made in Sofia. It could be maybe different every day, because the only difference was how the potatoes were prepared. In any case, you have a variety of food to eat and you will not be hungry. I was in another Ramada hotel and this one was on a lower level than the one in Bucharest and needs a renovation in the rooms or in the restaurant. The chairs were dirty there.」

「The hotel has a great location in the centre of the city and is great for tourism. Great food in the restaurant for breakfast and throughout the day. Staff in the restaurant and hotel were friendly and helpful. Nice stay for six nights.」

「Очень чистая комната,в номере был чайник и чашки,」

「The attitude of the receptionist was unprofessional, rude and unacceptable. For one hour, the whole hotel didn’t know how to charge my credit card, as their credit card machine doesn’t follow EU rules for 3D security, thus jeopardising clients’ private data. I wasted a full hour on the phone with my bank, only to find out that the hotel doesn’t follow rules on how to securely handle credit card data. The management kept telling me that it’s my fault, despite the fact I never before have had problems with card payments before. Breakfast food was decent, with a choice between a couple of set menus. The hotel was clean, rooms were quiet, and it was situated and in a convenient location, within 3-4 minutes from the nearest metro station. Some of the photos on their site are dated, as the interior is different now.」

「わかりましたホテル。奇妙な装飾。それは有名な日本の建築家によって建てられたソフィアの古典でした。彼らはまだ素敵な日本庭園を保ちました。レストランもいいです。朝食は十分で、豊富ではないと思いました。地下鉄に近く、素晴らしい景色。」