"とても清潔で快適でとても人"

"VIK ではいつものように、すべてが例外的でした。私たちが到着した瞬間から、サービスは素晴らしかったです。無料のアップグレードを受け取り、正式なチェックイン時間の前に部屋は準備ができていました。コンシェルジュはすべての予約、推奨事項、および毎日の計画を支援しました。細部へのパーソナライズされた注意が、VIK を際立たせるまさにその理由です。すべてのプロパティと同様に、強くお勧めします。"

"The place is excellent, the breakfast is delicious with a great variety, and the service from the staff is another highlight! We will definitely be back!"

"We did not stay at the hotel, however we did go to both horseride in a group of friends and have the BBQ dinner on separate days. Both were tourist traps: 1) horse ride: we got saddled up and just walked around the (beautiful) property with no explanation, no history no what was going on etc. Language is not an issue, its just there is no excited, no love of the job at hand. 2) the BBQ dinner was awful, the meat was not good at all (we ate well elsewhere over the 10 days we were in Jose Ignacio ), the service was laughable - they were understaffed and some of the team had no idea of what they were doing and could not explain anything on the Vik wines we were drinking. The 2 vegetarians (announced when we reserved) got 2 different salads! no cheese nothing.... Stick to drinks at sunset - and you will be a happy camper! Mr Vik, in the unlikely case you are reading this - your management needs to do a lot better or your brand is going to be tainted"

"I have very mixed feelings about this place. The good : Great location, Futuristic design of hotel with attention to detail in furniture etc Spacious suites with floor to ceiling windows, Right on the beach, Infinity pool with exceptional sunsets over it, Staff members work hard and try to meet your needs. The bad: Limited staff means important areas like reception are often left unattended. There is refurbishment works as soon as you walk in so access to main building is tricker and also it’s not aesthetically pleasing to constantly see the construction. In our 1,000$ a night suite, the aircon didn’t work and the heating couldn’t be switched off so it got to the point that we were sweating in a 28 degree room and had to stay in the room with the front door open to let air in. The second night our blackout blinds were disabled by the staff without anyone informing us. They tried to get them to work but unsuccessfully and I asked how we are meant to sleep without them and the reply was « oh it’s ok, the sun doesn’t come up until 8am ». I thought that was a strange reply so I looked and the sunrise time was just before 6. And even if it WERE two hours later, for guests who are paying 1,000 a night, there should be no excuse for not being able to close the blinds. In the end, they found a room next door (with working blinds and a working aircon) which we moved into for the last night. The gym has very old rusty equipment which needs changing asap. Details in the rooms and hotel itself need some TLC- scuffing/ peeling paint/ dirty windows… just general neglect. Food was not great. Especially breakfast which only had toasted bread at the « buffet » and the only thing you can request from the kitchen is eggs. For the price you are paying, a full menu would be nice. Also « cacio and Pepe pasta » is NOT plain pasta with a side of parmesan… Overall, the hotel is gorgeous and location is stunning but I really wish the owners/ management would be more present to make it feel less neglected. I’ve put photos of both the good and the bad."

"清河心のホテル。部屋に力が足りないので、朝食のコーヒーは良くありません。今の名前はツアーです。ウェイターはとても親切ですが、普通のエリアはホテルと統合されており、誰もが料理をすることにしたとき、夜は少し不安になります。"