"立地も良く、受付も素敵で、スタッフも親切、部屋も快適でした。トイレがもっと綺麗だったら、バングラデシュで泊まったホテルの中で間違いなく一番良かったでしょう。"

"とても綺麗なホテルで日本のビジネスホテルと同じ作りでした。 トイレとシャワーはバングラ様式です。 朝食は種類が充実して美味しかったです。"

"ホテルのチェックインは、最高のスタートとは言えませんでした。全員にはすでに部屋が割り当てられていたのに、友人と私にはまだ部屋がありませんでした。事前に部屋を予約していたため、フロントデスクは遅延の補償としてスイートルームを用意してくれました。数分かかりましたが、その補償は期待以上でした。広々とした2つのベッドルームには、設備の整ったバスルームがありました。水、紅茶、コーヒーの入ったケトルもありました。広々としたバスルームには、独立した大きなシャワーとジャグジーバスタブがあり、アメニティも充実していました。夕食はレストランでいただきましたが、残念ながらまたしてもヨーロッパ風でした。美味しく、見た目も綺麗でしたが、オリジナリティに欠けていました。しかし、2回食べた朝食には皆満足でした。セルフサービスのビュッフェには、幅広いメニューが用意されていました。「ヨーロッパ風」料理だけでなく、スパイシーで本格的なベンガル料理もありました。フロアとレストランのサービスは素晴らしく、とても迅速でした。すべてがとても清潔で、2晩とも快適に過ごすことができました。"

"私はこのホテルに滞在していませんが、ホテルの当局は請求書の全額を要求しました。"

"残念ながら、私の経験は残念でした。バスタオルは古くて使い果たされ、エアコンは適切に機能せず、レストランの清潔さは標準を下回っていました。3-starホテルとして、より良いメンテナンスと全体的なサービス品質を期待していました。経営陣がこれらの問題に対処し、ゲスト体験を改善することを願っています。"

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

""I accidentally made a booking and cancelled it within just 10 minutes, but I still haven't received my refund. This is extremely disappointing and poor service.""