Mariner Inn and Suites

Wingate by Wyndham Kill Devil Hills NC

"Stayed here when it was a Best Western, and we loved it. Saw some less than stellar reviews, but decided to book anyway. We didn’t love the place, but it wasn’t horrible either. The location and views are great. The room itself was good. Plenty of space which was nice. You get a living room and separate bedroom for the same price if not less as you would just a room. The views from our fourth floor room above the pool were great. The room is newly updated, and for the most part clean. The beds were comfortable and clean. We really liked having the living room to sit and relax in the evenings. The breakfast was good. Had breakfast burritos which were great, pancake and sausages on a stick, biscuit and sausage, waffles, cereal, bread, and fruit. The ladies in the breakfast room were the most friendly people at the hotel. We noticed that it seemed like they kind of stopped caring for the place already though. While the rooms were nice and updated, they didn’t finish them. No toilet paper or towel racks in the bathroom. That wasn’t a deal breaker, but a slight inconvenience. The pool was closed for our five nights also. It just looked like it just needed cleaned. That was the biggest disappointment as I like the pool in the afternoons. There was also fencing around the pool that was blown over. We didn’t see anyone working on the property for our five nights. The floors in the room also get very dirty. Like most other places they don’t do daily housekeeping anymore. I’m ok with that but we noticed on our second night that the floors made our feet black. Not sure if they were cleaned for night one, but we did notice it night two. Maybe they should have some mats outside or right inside the door to wipe off your feet. Other than the floors we felt our room was spotless. They didn’t even have a nice staff. Other than the breakfast ladies (who were amazing!) no one was nice. I felt like I was interrupting the front desk lady and her two coworkers when I checked in. I wasn’t even acknowledged right away and they continued their conversation while checking me in. We passed the housekeepers a handful of times, and they seemed to want to avoid people. We did ask about why they seemed to stop with the renovations. We were told that the hotel was sold again, so it’s in the process of a new owner. So the old owner doesn’t care, and the new one hasn’t taken over yet (not their words, but my assumption). I could have been ok with a couple of the negatives, but they just add up too much. Especially the pool. How hard would it be to clean it so people could use it? Either clean it or make a note on the website it’s unavailable like it says about the fitness room. It was by no means a horrible stay, but just a completely mediocre one. I would steer clear until the new owner has taken over and everything is up and in working order."

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