HHenky SulistyoThe hotel location is very strategic and suit us the best as we were renting a car for few days. The hotel complimentary carpark is just across the small road. The hotel is also directly adjacent to airport train. The reception was also very responsive and helpful.
ゲゲストDo not forget to pack some swimsuits like we did! The kids were so mesmerized by the slide. Also needed kettle for my baby's milk and they accommodated it. Grateful for the comfortable stay.🌹
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.