The hotel is in a great location. Service was by nice friendly staff.
Bath + sink in the room is very weird and shouldn't be. Later I saw you can choose separate bathroom room. For 1 night it was ok. Breakfast was very minimal.
Hotel environment was good
BUT :
1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours.
2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment.
3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception!
Not the right attitude for a service organization.
Very nice reception guy , it is not his job because you have to check-inn by yourself , but he helped us out ..Rooms are a bit old and must be updated. We understand what they like todo with the old furniture but this can be done better. The small carpet(?) in the front of the bed was not clean and full of dirty spots. The floor had a lot of wear and tear, TV is not big, more laptop size and our remote control was not working, also the shower is with very low water pressure , better take your time. By the way there is a very nice ”breakfast” woman, who wished us a great day.
This Hotel has a lot of potential but needs an upgrade, broken chair in the hall first floor is not the best income to your room. 4 star rating is not the right level..for the total..
PPeter LeblancGreat castle hotel in romantic surroundings during Christmas holidays ❄️🎄we has also our christmas dinner and breakfast included. Rooms are specious , clean. Shower is amazing designed. Definitely coming back. We're Dutch and Vietnamese . Great done Vaeshartelt 🇳🇱🇻🇳❤️
ゲゲストTop Hotel, top locatie en geweldige stad Maastricht. Personeel was heel aardig en ontbijt ook heel goed. Het weer was prachtig dus werkt ook altijd mee!
PPamelaVery close to train station, convenient for those only staying for the night or transit. Also walkable distant to the city sights. We are happy with this stay.
RR YUENI choose this hotel because it is just 5 min walk from train station. And also very close to shopping and dining area. Check in is all automatic and is very easy. Room is big and clean the location makes it one of the best hotel for traveller
MMan KitGreat location; walking distance to the centre. Friendly staff and appreciate the welcome snacks and lounge area with free coffee and tea. Definitely will stay again when on business trip again in the city.
ゲゲストHotel Monastère is vlak naast de markt gelegen. En daarom zeer goed te bereiken met het ov. De kamer was prachtig klassiek ingericht. Het gevoel van de gouden eeuw. Maar dan met alle gemakken van nu. Het ontbijt was heerlijk en betaalbaar. Het enige kleine minpuntje dat ik zou kunnen bedenken is dat de voegen in de douche iets schoner kunnen. Maar al met al echt een aanrader. Ik zou volgende keer weer hier willen logeren.