ゲスト
市内中心部のロケーション、便利な駐車場
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最低料金(1泊):SEK 1,431
ゲスト
清潔感/献身的なスタッフ/設備: このヒルトンは、クリーブランド滞在中に泊まるお気に入りの場所です。チェックインするとすぐに温かく迎えていただきました(ケイデンさん、ありがとうございます!)。長旅の後、夜遅くに到着したのですが、ケイデンさんの温かいおもてなしと、快適な滞在を約束してくれたコミュニケーションは大変ありがたかったです。真夜中に、数人のスタッフが私の紛失した荷物を探してくれたり、親切にしてくれました。夜間マネージャーのMJさんは、チェックアウト前に私たちの様子を見に来てくれました。滞在中、コミュニケーションも素晴らしかったです。フロントデスクの近くには、24時間いつでも楽しめるヘルシーな食事と飲み物が豊富に用意されています。部屋はとても清潔で、ベッドと枕も快適でした。また必ず利用します!献身的なスタッフの皆様、ありがとうございました。
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最低料金(1泊):SEK 1,335
投稿日:2021年1月15日
HAIHUA
場所を除いて、ルネッサンスという言葉に値するものは他にありません。
衛生:汚くて貧しい
部屋:小さい
料金:高価
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最低料金(1泊):SEK 2,290
投稿日:2026年3月7日
ゲスト
The hotel overall cleanliness was good but the bathroom sink was running white colored water which made us reluctant to use the sink. The shower head was also really dirty and the water that came out was a bit white also. Good thing there was a kitchen sink and the water was clear. But we had to use the only shower in the room. The maintenance guy came to fix the water issue but it wasn’t fix when we went back to the room.
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最低料金(1泊):SEK 1,162
投稿日:2025年7月9日
ゲスト
The attitude of the manager at the front desk was bad compared with all other Hyatt we stayed. The room we booked included the breakfast, but manager denied it even after we showed him the booking records, what is more, he almost got away with double charging the room… fortunately, I was able to check the credit card records before leaving the hotel and caught the charge before leaving…. I felt very sorry for this Hyatt hotel, it is beautiful, full of history, in a right downtown location, but I noticed the occupancy is not a very good, the lobby and hallway are very empty, maybe there’s something to do with this Manager…. with his attitude, I could not be the only customer who left the hotel with such unbelievable impression…..
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最低料金(1泊):SEK 1,700
投稿日:2025年5月14日|スタンダード客室(キング)
Sinead McdonnellEasy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.
Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.
We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.
On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.
Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing………
I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down. You really need to deliver on your promises.
So disappointed ☹️☹️☹️☹️
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最低料金(1泊):SEK 1,262
投稿日:2026年1月21日
ゲスト
This hotel is aging, but the location is amazing! We traveled to Cleveland for my son's birthday trip to a Cavs game. Upon arrival, the valet was extremely congested. No one came out to welcome us or anything so I thought all the valet were out parking cars. Instead, three of them were inside, laughing and talking. There was no mention of cost anywhere, so I was very surprised at the $50/day charge upon checkout. Considering it took them an hour to bring my car back to me upon check out, I would say that charge is VERY exaggerated. When we went to check in, I was surprised that they needed a credit card to hold $200 on. I prepaid and expected they would need a card on file, not to hold funds. Anyway, our first room seemed nice. It had an amazing view of Rocket Arena. But, I decided to rest a minute and when I looked at the ceiling, it was falling apart!! This was something I decided to give a pass on, considering the age of the building. However, when I got up to shower and there was a huge clump of long brown hair on the wall, that was too much for me. I went to the front desk and they were very nice about the issue and quickly moved us to another room. The rooms are basic. There is an armoire with an iron, two bottles of water, a coffee maker and coffee and a mini fridge. The televisions in the rooms are very large, that was nice. Check out was easy, just a lobby full of people all waiting for their cars to show up! The only other thing I can say is that I paid for a supreme room through Trip and was only given a standard room. So, there must be a miscommunication between Trip and the hotels. Be wary...
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最低料金(1泊):SEK 1,681
投稿日:2025年5月23日
Franc1s
The staff was incredibly kind and helpful — when I arrived soaking wet from the rain, they immediately gave me a towel and offered me free water, which was such a thoughtful gesture. My room was spacious and the bed was comfortable, making it easy to relax after a long day. I truly appreciated the warm and attentive service.
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最低料金(1泊):SEK 1,408
投稿日:2024年2月4日
Ahgus
リーズナブルな価格、親切なフロントデスク、部屋は良い唯一の問題は、ヒーターでかなり暑くなり、ドアのスワイプパッドが時代遅れだったのでドアキーに問題があったことですが、非常に役に立ち、他の部屋は大丈夫でした私が見ることができるもの。またここに戻ってきます。
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最低料金(1泊):SEK 1,034
Marvin Edwards
いつも素晴らしい夜の滞在ができ、ロケーションも最高です。この価格でこれ以上のものは望めません!!
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最低料金(1泊):SEK 1,156