Our original booking with Trip.com got cancelled because of over-booking and they suggested we book here. They also told us they would refund us the difference of the new booking. However, they would not issue a refund to the credit card we used, they wanted my personal banking information which we refused to give. So, we paid an additional $134 because this hotel would not allow us to cancel. The Hyatt Place's customer service was good, but the room was no better than any other hotel for the higher price. Unfortunately, because we could not recover our loss for Trip.com's overbooking, we will definitely NOT use Trip.com again.
Good location, just a short walk from Broadway. Clean and good breakfast.
Only downside was by the pool area (3rd floor). The furniture looks new, we were sitting there and a gust of wind blew over 2 umbrellas, one snapped iff completely and the umbrella hit me on the head. I reported it to reception and told them that the umbrellas were not strong enough, he wasn't interested and said that they were decorative (why have an umbrella that cannot be used) he also said that I should have reported it to management not him!! On checkout I mentioned it again and the receptionist said that she would get someone to contact me about it but I have heard nothing.
Hotel was fine. Bed was not very comfortable and pillows were pretty soft with very little firmness. Room had a full kitchen with fridge. Unfortunately, the dumpsters that were located just behind the building were emptied around 2:30am Thursday morning and were incredibly loud. I was on the 5th floor and it woke me up and felt like it lasted for 30 minutes as the trash truck picked up, emptied, and slammed them back on the ground (probably 5 dumpsters). I wouldn’t recommend staying here just for that reason. Trash can in the kitchen had trash in it when I checked in so I question overall cleanliness. Also was not a fan of the pin pad to enter the room (and building after hours). About 2 blocks from Broadway so a very walkable distance.
Pretty nice hotel. However no water was provided, that's why I give 1 points for amenities. Water is cheap and should be provided in any hotel. Very inconvenient when you arrive late from the flight and there is not a single bottle of water in your room.
Thr hotel is close to Boardway. It is Just about 800 meters from Boardway. It is just behide The Music Center Hall of Fame. It is clean and people their is no nice and patient for my question. Glad to be here!
ゲゲスト'Superfirstly', this La Quintas has the most amazing staff; above and beyond assistance, friendly, welcoming, kind and I mean EVERY staff member we encountered from desk to behind the scenes who we passed in the elevator, arriving at work, EVERYONE!!! deep appreciation to staff members, Diamond who literally 'concierged' us in, and was in charge of our floor and, Kumani who lent us an umbrella, Tracy who was so kind when he came to attend to the TV that was in fact working, the Check in staff on the afternoon of the 27th July who gave great advice and the staff member who brought us additional toiletries we required. (edit) one super comfortable pillow out of the 3 on each bed and a firm, comfortable mattress - perfect for us.
Firstly, it was practically, fantastically 10 minutes' walk into Downtown via the John Seigenthaler Pedestrian Bridge for sights over the Cumberland River of Downtown and the Nissan Stadium. It's been modernised compared to La Quintas elsewhere, but do not order the Onion Rings at the bar (horrid)! the 'dry rubbed wings' were great! Otherwise, the bar and seating/lounge area is welcoming, but I never tried the breakfast.
The car park was easily accessible and one of the best prices in the area. All in all, our experience at La Quintas in Nashville, Stadium contributed positively to our overall fantastic short stay and hopefully, building works (no noise) across the way will be complete when we stay again in the future.
Ssherj102This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind.
I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 
ゲゲストThe workers were friendly for the most part and the facility was not bad. My boyfriend And I stayed reserved a room for three nights. I guess since we were staying three nights, housekeeping wasn’t supposed to clean our room, which was fine. We didn’t mind, but I went down And asked a staff member for fresh towels, and sheets. As I was changing the sheets, I spotted a huge bedbug!! So I got to looking In the Mattress found three Iive bedbugs. I killed them myself and showed them to the lady at the desk. Obviously, I got really freaked out and could not sleep for the rest of the night. I finally gave up trying to sleep and just checked out at 5am. I would’ve left early than that, but I did not want to be out in that part of Nashville so early in the morning so I waited Until daylight before I left. The staff member did not offer to give me a new room or refund my money. She said she Let her boss know. She Didn’t even try to apologize on behalf of the Hotel. I’m very disappointed in the way The employee handle the situation. As disgusting as bedbugs are, I would’ve understood if she Would have even acted as if she cared. All she said was that it was probably because they Had had an exterminator out there Earlier in the week And it was probably just leftover from the exterminator spraying and stirring things around. I’m going to Call and speak to the manager Monday to Make sure he’s aware of the situation and let him know that his Employee did not handle the situation properly. Honestly, I feel like I should be refunded for the last night. The only reason I stay there is because I could not leave in the middle of the night and also because I did not want to pay for a room at different hotel room when I had already paid for that one. Times are hard and My husband and I were just visiting family. We could not afford to throw money around And go to a different hotel room.