マーティネズのホテル

おすすめ: 1.部屋のレイアウトはリーズナブルで、スペースも良いです。 2.衛生状態は完璧ではありませんが、標準化することができます。 3.大型テレビ、冷蔵庫、電子レンジ(フロントデスクに尋ねる必要があります) 4.ジムはいいです。 改善が必要なもの: 1.そのうちの1つか2つのフロントデスクは一般的な態度を持ち、管理を強化する必要があります。 2.防音は平均的で、毎朝騒がしいです。 3.日用品補給が遅い。 4.酒店卖的水,食物较贵。 5.無料の朝食があると言ったが、私が行ったとき彼らは私のお金を請求した。

Never would I ever expect this unprofessional treatment from a Hilton company hotel. I specifically picked this hotel to have a COVID safe girls day with family. I was looking online at the rates when a third party company e-mailed me about booking the reservation and I called the number. I wanted to confirm that the room service and pool were open since things are different with the pandemic. The agent called the hotel to confirm and they said that both were active and open. I'm not sure who lied- the hotel or the third party, but I don't think that the third party would lie if they went out of their way to call the hotel. We get there only to find out that there was no room service, the 2 ft long pool was closed for renovations, AND to top it all off, the hotel was 90 degrees. Our family couldn't even stay because a member of our party had a panic attack over how disgustingly hot and stuffy it was. Amenities aside- the air conditioning not working ALONE should qualify enough for a full refund. When I got home from the trip, I called the hotel and explained the situation and I was told I would receive a partial refund. Not thrilled but at least it was something. Then today I receive an e-mail saying my request for a refund was denied. They said it ”wasn't in the hotel's control” which is honestly bs. I understand that I booked through a third party but to have to deal with not having the amenities we specifically booked the hotel for, the AIR CONDITIONING NOT WORKING, and being LIED to numerous times, I believe is perfectly within the hotel's control. Hilton has enough money in the world to be within its control. Absolutely disgusting treatment and I will never be booking with Embassy Suites or any other Hilton branch EVER AGAIN.