"Our family of 10 stayed at the Kunken Hotel for 5 days. Here are my pros and cons: Pros: This is a stunning property, a small paradise in the middle of the jungle, where you are woken up by howler monkeys and birds. We saw scarlet macaws, toucans and many other birds, as well as howlers and coatis up close, which was a real treat. We all enjoyed the big pool and the short walk to the beach. The hotel staff at the property were all very nice and tried their best to accommodate our group. The rooms were spacious and clean. There were 2 bathrooms in each of the cottages. One shower contained plants to give you the feel of an outdoor shower. There were screens everywhere to keep the bugs out as well as it is possible in a tropical environment. Cons: The communication with the main office before we arrived at the hotel was unacceptable. When I would ask 4 questions, one was answered and many times the answer was very vague. Question: “How much do you charge for meals for the children”. Answer: “It depends on how much they eat.” Even when at the property, it took a while before I was told the price of meals for children. There also was no children’s menu and most of the food options were not suited for children. Also, I was not told any details of our pick-up at the P J airport despite several emails until I finally wrote a WhatsApp the day before we left and got an answer from one of the property managers, Estoban. Not stress that I needed the day before our travels. The second big con was the food. If we would have stayed for 2 days, we would have thought that it was okay but getting the exact same side dishes every single day with no change in menu for the whole 5 days was frustrating. Also, neither meat nor fish were usually well cooked. On our last day, 6 of us ordered well-done steaks (we learned that otherwise the meat would be almost raw), and only one was well done. The same meal was also not consistently done in the same fashion-chicken with passion fruit sauce came with the sauce on one day and no sauce the other day. The food is very expensive and for the price, we would have expected something different. Cocktails were also very expensive, but at least, they were good. It seems that there was a general lack of attention to detail at this hotel on several fronts. We did not mind that there was no air conditioning in the rooms and did not need a TV (which was in our room, not the other villas) but we felt that there should be at least a table and one or 2 chairs inside the room. Currently, there were chairs on the porch but inside the room you had to sit on the bed if you wanted to sit somewhere. The furniture at the pool was old and not all umbrellas were functional. Overall, this is a truly beautifully located property but improvements are needed to make this a place to which you would like to return."

"Stunning views, excellent service and food, very comfortable rooms, nice pool, the concierge service with coordinating activities, taxi, and local information was spot on!!! It is quiet and remote and has all the luxuries a person could want. It was a fantastic stay for my best friend and I."