The staff were lovely friendly and helpful. My room was comfortable and peaceful and I had everything I needed it was nice to have a few places next to the front to eat ..the manager was really nice my only bad point is that if you don't drive be prepared for the taxi drivers to completely rip you off I had to phone about 10 cab companies to eventually get a cab to the station 2 mins cost me £22 but that is not the hotels fault
Staff were great all very friendly
Room was spacious wardrobe big enough for a 4 yr old to sleep in ( excuse my humour ) and very clean
Evening meal portions great food very tasty & staff looked after granddaughter well with keeping her occupied .
Breakfast was a little of a let down as under the warmer food was still cold and bacon very dry … cheese was dried up with the cold meats only I flavour yoghurt I wish I had ordered off the fresh cooked menu of eggs selection ( but I never left hungry )
Despite second paragraph I would defo return
The staff were friendly One of our rooms was far 2 small for a double Plus mattress was stained quite badly room 3 bath was clean as were towels Other room was lovely and spacious But very dirty No cleaning Plus the shampoo etc were empty( products obviously left by someone else) and shower jel been very used Towels were clean Bath was ciean Tv worked well but very dirty had to wipe before viewing hanging space wasn’t clean either for clothes Very disappointed overall
Hotel was close to Colchester Station which was a bonus as my friend and I just needed to bed down for the night. Staff were friendly and welcoming but not always available. We had a curry next door as they recommended the food and it was good. Room was ok but noisy from the traffic in the morning outside the front of the hotel. Decor and furnishings somewhat dated but just about comfortable enough. Maintenance needs attention. Minor issues such as hairdryer not fixed properly to the wall and no option to switch shower head as the lever was missing. However phone didn't work when I called Reception several times on hearing the fire alarm sound. Turned out to be a false alarm but couldn't be too complacent. Tried the stairwell and was thankful that the exit and side door were accessible, unlike the main front door which had a set of keys dangling from it and was only unlocked when we left in search of breakfast. Overall mixed review.