ゲゲストI had a very disappointing and uncomfortable experience with the front desk staff.
I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby.
However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair.
Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed.
During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid.
Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with.
However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount.
Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning.
The hotel facilities are good, but the front desk service was very disappointing and needs improvement.
DDianaОтель средний,в первом номере сгорел обогреватель и видно было что его чинили даже не собрали обратно . Раньше указанного времени не заселяют без доплаты как во многих отелях. Ванная в плачевном состояние . В принципе на одну две ночи сойдет за эту цену . На ресепшен купить напиток или что либо еще только наличные .
CColleen Oberst King bedI was extremely disappointed as soon as I arrived I went to check in I was already was exhausted from being at my Brother in laws funeral services all day. I unfortunately wasn't able to check in for my first night due to unexpected situations that happened with my Family. I was able to finally go get some rest and that was on my second day of my 2 Day reservation which was at this point 5:00am and the lady who was checking me in told me that they canceled my reservation and no refund which fine I get it for the first night because I was not able to check in but for the second day I couldn't understand why they would cancel my second day for no reason at all. So as I was standing there already exhausted and
Ssomnium_viatoremGreat value for the price. Got a queen suite with a small kitchenette. Bathroom sink barely worked, only a slight trickle of water came out, but at least there was a fully functioning kitchen sink. Toilet flush handle was broken when we first arrived but they did fix it promptly once we brought it to their attention. Bed mattress was fairly comfy. Front desk staff was attentive for the most part. Kitchen wares such as pots and pans, plates, silverware, cutting boards, etc. were available for loan which was a nice amenity. However, I had some trouble getting one of the burners on the stove to work. Rooms were fairly clean but could use an update. Elevators were dirty though, trash and dust all over the floors of them. Laundry facilities were decent and had many washers and dryers available in good condition. Exercise room was small but decent. No weights though, just an elliptical, treadmill, and spin bike. It was open 24/7 though which was cool. Also, they advertise breakfast, but all they have is shitty coffee in the early mornings that quickly runs out.