「Very clean, modernised rooms, bed very comfortable, aircon old style hole in the wall mounted but okay, and key card which also turns on the power. Unfortunately, fridge and aircon go off too when you go out.
After the bad rap breakfast has been getting, we made sure we went early (soon after opening at 6.00am), and it was more than satisfactory.
Two staff were trying very hard to make sure we were happy... probably as a consequence of the bad reviews.
Front desk very efficient, very handy commercial laundromat on ground floor where you can wash and dry two suitcases full of clothes for 260 pesos.
A couple of minor issues we had were dealt with straight away.
Very central location with a 5 minute walk to several shopping malls.
CONS:
Trip.com does not warn you that you will have to pay 2000 peso refundable deposit when you arrive.」
「What a lovely place to stay get away for some peace ✌️ love the tree house. Rooms are very spacious. Many restaurants. Staff very friendly. Definitely come back」
「I would like to express my disappointment regarding the service I experienced at the front desk. The male staff member was not attentive at all; when I asked him to ensure that my extension was updated, he assured me he would take care of it. However, around 12 noon the next day, I received a call on my mobile from the front desk while I was in a meeting, inquiring if I would be extending my stay.
Additionally, I noticed that during the night, the front desk staff appeared disengaged, busy playing on their phones while I was providing instructions. This level of service does not meet my expectations, and I hope improvements can be made to ensure better attentiveness and professionalism.
GUEST FIRST!」