We just came back from a couple of days holidays in Bolzano. this hotel was one of the best hotels we have been so far. Excellent location (7 minutes walk from station and right in the center of town), immaculate and good size rooms, wonderful spa and Jacuzi, ... Breakfast was good but a bit limited on variety. Staff are very friendly and helpful, specially Shabab who gave us a lot of super useful tips about the city and sightseeing. He also helped us to upgrade the room which was amazing. We could not fault anything in the hotel. We were also impressed with free Bolzano Card which was offered by hotel and is really fantastic for using cable cars, buses etc free of charge. We'd definitely go back.
While many seem to like this hotel, we can't say the experience was that enjoyable. The building feels tired, with an interior renovation done in an 80's style appearing dated. We followed the directions to the underground carpark (thankfully provided by the hotel), and discovered steps up and down to get to the hotel, and then up again to get from reception to the elevator. Hardly a deal-killer, but annoying nonetheless to schlep the luggage after a long day. Interior decor was surprising - it was neither ”classic old” nor ”modern chic”. Instead the reception area felt like something you might see at the counter of a Jamba Juice in a nondescript American mall. It was probably refreshing when first built, but style, particularly Italian style, has moved on significantly. Out of the elevator we found more stairs to get to our room. It was certainly spacious, but the style again felt dated. The bed was in a loft, up a set of noisily-creaking stairs, with a sloping roof skylight. Window coverings were good, blacking out the light of a very early sunrise, but we couldn't get the air conditioner to get the room below 22 or so (roughly 71), downstairs, and it was warmer still upstairs - all making for an uncomfortable night. The location was good for wandering around the old part of the City, but we have to believe that there are other centrally-located hotels offering a better experience. On any future trip we would likely opt for a stay in the beautiful surrounding area, visiting the old town (which the City seems to be intent on further improving) on a day trip.
This is a family-run hotel, and a lot of thought has evidently gone into making guests comfortable and attending to their needs. The hotel is pretty central and has its own parking, so is very convenient whether you are travelling by car or train. The decor is principally light coloured wood (for which the hotel won an award) with sympathetic colours throughout. The rooms have electrically controlled blackout blinds that rise from the base of the window so that you can still enjoy some daylight without being woken by the rising sun, and there is ample storage space. We stayed for five nights on a visit to Bolzano that was partly for business and partly for pleasure, and couldn’t have been happier with the service. The staff were especially helpful and went out of their way to help us resolve problems (with our hired car), making phone calls on our behalf and getting the information we needed, so that the stress of travel was kept to a minimum. Nothing was too much trouble. All the staff, whatever their role, were unfailingly friendly and polite. The continental breakfast featured delicious home-made pastries and cakes- and even a glass of Prosecco if you wanted it! We would certainly stay there again.
siamo stati una settimana per andare a sciare, per noi Bolzano è strategico, per tre quattro località sciistiche, presa formula con colazione hotel vicinissimo, abbondante e con varietà dolci e salate, appartamento funzionale completo per ogni esigenza, ben gestito, la posizione centrale agevola uscite serali, ristoranti e supermercati vicinissimi, garage consente autonomia negli spostamenti, torneremo.
Great location right in the middle of the city near shopping, food, and about a ten minute walk from the train and bus stations. A little challenging on the cobblestones with bags, but this just slowed us down a little. On site staff were very helpful and attentive, speaking at a minimum German, Italian, and English. They stored our bags for us so we could wander the city after checkout, and helped us find our route to Siusi so we could take the cable car up to Alpi di Siusi. Breakfast was very nice and typical for Italy. It would be nice to have a real cappuccino and not just a self-serve machine. Our apartment was a wonderful space, plenty large enough for a family of four. AC worked well, and espresso machine in the room was greatly appreciated. We did not use the kitchenette but it was well stocked with hardware.